Whilst the COVID-19 global pandemic has caused significant delay in commencing as intended. The role of a mature age apprentice in the Electrical field is still the desired change in industry and career path in 2021.

Enterprise Account Manager for retail sector clients. Working with enterprise retail clients to identify new opportunities for greater adoption of vendor products, and development opportunities to enhance the clientele bases platforms.

In March 2016, an internal promotion to a Customer Account Manager for southern regions Australia was received. Key Responsibilities:- Understanding the unique and industry specific needs and/or challenges of the customer base to adequately service each individual account and achieve customer satisfaction.- Maintain a regular sales and services revenue stream whilst also balancing future opportunities pipeline.- Liaising with stakeholders (Solution Engineers, Project Managers, Consultants and Key Decision Makers) amongst others.- Formulating and executing both account and territory plans.- Managing customer’s expectation and in addition, identifying opportunities whenever possible.- Reporting back to the Sales, Services and Support teams quarterly.For the FY17 period I achieved my annual revenue target for NLR (Net License Revenue) and received the ‘CEO’s Circle of Excellence’ award and received a trip for two to the Caribbean.

As a Business Development Representative with Epicor and during the first full quarter in the role, the following milestones were achieved:- Number one in SQL average value for Asia Pacific- Number one in SQL total value for Asia Pacific- 150% of MQL, 200% of SRL and 300% of SQL targets for the first full quarter.- In the same quarter a highly commended achievement of 815% of pipe expectation was achieved- Pipe contribution in January 2016 alone was $652k

In this position I was responsible for calling on accounts and visiting the stores that stock the brands distributed by Sole Distribution. These brands include VIVOBAREFOOT and Dansko footwear as exclusivesfor Australia. Weekly reporting includes the assessment of achieving KPIs as well as any other set targets within the operation of the business. Opening new accounts as additional stockists is considered a priority in the development of the business with a relatively new and young account base at present. This role also required liaising with interstate Sales Agents; implementing strategies to monitor performance and growth.During this time I was taking care of ‘bricks and mortar’ accounts at Sole Distribution and against prior trends of affiliate (practitioner) accounts versus traditional retailers, sales maintained as a minimum for year on year and generally grew between 15-20%.

The role at its first most inception required the person to maintain and oversee all physical retail outlets and online retailing matters as those outlets or business avenues occurred. Managing critical business development aspects and brand development was key from early on to ensure a healthy start.From a startup in 2008 to a multi-site and multi-channeled business by 2012, the achievement was a rewarding one from the driver's position. The opportunity of having this role has resulted in an experience, not to mention lessons learnt along the way, that otherwise would not of been able to be had. The positive results of my time as an owner/operator; assured and delivered via determination, are invaluable lessons to the approach and knowledge regards business and retail that I now will benefit from for life.

Driving membership sales of the Accor AdvantagePLUS privileged membership, AdvantagePLUS, covering the asia pacific region in its span of use and benefits utilisation. Coinciding with Accor being the largest Hotels & Resorts chain in Asia Pacific; meant a strong and confidence backed product to offer the market. As an International Dining and Accommodation Club for the Accor hotel chain, members of AdvantagePLUS enjoy the benefit of labels such as Sofitel, Novotel, Mercure, M Gallery, IBIS (Red, Green and Blue) as well as the likes of the Sebel and Grand Mercure properties as well.

Governed by The Team Sports Buying Group (Unit Trust)

The Footwear Committee is in charge of the pre-line process for all footwear based products. The diverse ranges from various major suppliers are simplified to a snap shot of 'what's best.' This process results in assisting and guiding members to make easier and better product purchasing choices.

The Apparel Committee is in charge of the pre-line process for all apparel based products. The diverse ranges from various major suppliers are simplified to a snap shot of 'what's best.' This process results in assisting and guiding members to make easier and better product purchasing choices.

My initiation into the Sporting Goods and Equipment Industry at a Retail store level operation basis. Before and up till or around this period, the Sportsco chain and franchise assisted expansion model was some 150 store count force in the industry. Boasting absolute dominance and successful over similar and rival competitors. Whilst still well established today, due to the industry forces at play, it no longer holds that position of notoriety but has an ideal market position in suburban and small regional based shopping precincts where 'big box' retail is not yet present or required - a force they can't compete with when present in their territory or consumer catchment zone due to floor plan size.

The Product Trainers role at Sportsco required trainers to travel Australia wide to Sportsco Franchisee based stores to deliver and subsequently re-enforce training systems based on key product developments and implementations. Working one on one with store staff to ensure successful training was achieved in the out of hours training sessions.

First 'formal' and official position of employment. At least the first role held that wasn't self appointed and the result of a home based, pre-teenage years start-up venture with minimal capital outlay. In this role I excelled at refining my technical skills for the processes required for bread products manufacturing. Over time, working on the efficiency and peace I could complete these tasks in order to be a valued and recognised member of staff.As a result and to this day, I'm always proud to tell people that the Franchisee for this location who was the owner of the business for a period of over 10 years; still makes contact with me regularly for a general chat but also to see how I'm progressing in life and enquire as to what my current goals and aspirations are at the time.