Jordan Dickson Email & Phone Number

Courtice, ON, CA

Oshawa, Ontario, Canada

Toronto, Ontario, Canada

department head for our Reservations, Switchboard, and Loyalty teams. Promoted to a newly created role in order to streamline communication throughout the hotel and different departments. Since taking over role I have increased labour productivity by 35% and dropped Overtime paid by employer by 85%.

Toronto, Ontario, Canada

Toronto, Canada Area

Overseeing the performance and well being of a department consisting of over 300 unionized employees within Fairmont's largest city center property. Heavily involved with Colleague engagement initiatives as well as a focus on comparative city scores.(ie: TripAdvisor, etc)

Toronto, Ontario, Canada

Toronto, Canada Area

Oversaw the front office and F&B operations of the premier product at the Royal York hotel dealing with the highest rates in the hotel and delivering an elevated level of luxury service to our clientele.

Toronto, Canada Area

The telecommunications center of the hotel. Involved with receiving and dispatching over 300 calls per shift. Duties included creating hotel and dining reservations as well as dispatching maintenance and housekeeping calls within the internal operation of the hotel.

Lake Louise, AB

Worked primarily in a Food & Beverage role in regards to maintaining the inventory and dining standards that are aligned with a luxury hotel and dining experience. Nominated for Front of house Star of the month and recipient of the Memory Maker award.

Bobcaygeon, Ontario

Was the town's sole Tourism consultant where the economy is based on summer tourism from Cottages, resorts and retiree's. Had a relationship with all local businesses involved with the Chamber of Commerce and worked on a referral system based on the needs of incoming tourism on a day to day basis.

Bachelor'S Degree, Law

Graduate Certificate, Legal Assistant/Paralegal, A

Activities and Societies: Dean's list