John Diedrich Email & Phone Number

Englewood, Co, Us

Stamford, Connecticut, Us

Spectrum Enterprise Network Operations. Working in AI, Network Security Portfolios on data center infrastructure, NOC design and development, and various network support projects

Stamford, Connecticut, Us

Manage complex upgrade projects for networking and applications supporting Charter’s 3,500 CMTS production routers that support the Charter footprint of over 100 million customers. The team I support also services and updates approximately 850 monitoring servers and databases.* Deploy national GPS timing in PTP and NTP to support 30 national and regional data centers and hubs for networking, 5G cell-phone infrastructure and application servers and devices* Upgrading OS for a large number of devices in 24 regional sites for SCOPE monitoring application.* Created redundancy and fail-over, including database infrastructure, for mission critical ticketing system between two national data centers.* Expanding and converting monitoring device storage space from bare metal to virtual machines including upgrading virtual space to IAAS space. * Manage large multifunctional projects currently merging and decommissioning legacy monitoring system software and networks that bring three legacy systems under one modern system.* Managed a highly complex cross-functional program building 18 national and regional mission critical data centers across the United States. Consistently hit milestones that were on time, within budget, and built to high standards of quality supporting Charter’s infrastructure for customer services including video, internet and telephony. * Project management consisted of; managing and scheduling on-site construction with vendors and contractors, managing hardware procurement and coordination of delivery, directly managing installation and setup of cage infrastructure, hardware and cabling. * Interfaced closely with network engineering to design and build network infrastructure to support data center.* Managed communication and coordination with internal verticals including scope, budget, timelines, risk and resource constraints in the development and construction of the data centers.* Trained and mentored junior project managers.

Austin, Texas, Us

Program manager of global training and marketing to promote and increase partner adoption of Oracle support-related tools and services.* Partner support training included all of Oracle’s software and hardware products in E-business Suite, Technology stack, JDEdwards, PeopleSoft, Hyperion, Siebel, Advanced Customer Services, BEA, Big Data Appliance, Exadata, Exalytics, SPARC, X86, Blade, SAN, NAS.* Managed two global teams: Training content (Philippines); Web design and content (Romania) * Streamlined daily operational activities and processes* Gathered requirements and managed data mining, development and implementation of partner analytics and reporting to provide managers and executive management with detailed information on partner Key Performance Indicators (KPI’s.)* Executed program on budget, on schedule and inside quality requirements as defined by stakeholders and leadership committees.* Acted as key member of program team for Oracle USA, Inc. to establish a global offshore expansion center in Bangalore India from 0 to 4,000+ employees in 18-month period.* Program manager supporting global offshore expansion center development with multiple contractors and locations including groups covering software development, software quality testing, customer support tools, localizations, usability and technical documentation.* Implemented program and project governance controls, reporting requirements and project management standards, maintained risk identification and mitigation plans.* Managed software, onshore and offshore vendor relationships, contracts (Statements of Work,) resources, deliverables and financial reporting of budgeting related to the program.* Specialized in business requirements, communication development, hiring, offshore staff development, staff motivation and staff retention strategies.* Developed and led Business Cultural Awareness class for managers and staff conducting business and traveling to India.

Bachelor Of Science, Management Science, Operations Management

B.S. Management Science, Operations Mgmt