Joe Digregorio Email & Phone Number

Boston, Ma, Us

Tampa, Florida, Us

Tampa, Florida, Us

Boston, Ma, Us

Participate in calls to explore customer requirements and to explain and articulate the value proposition of Empow's solutions which includes features, technical architecture, and integration with existing customer infrastructure• Drive and manage the technology evaluation stage of the sales process• Work in conjunction with the sales team as the key technical adviser and product advocate• Illustrate the value that Empow can provide within an organization• Engage and articulate product positioning to both business and technical users in competitive scenarios• Rapidly identify all technical issues of assigned accounts to assure complete customer satisfaction through all stages of the sales process• Partner with account executives to achieve defined sales goals• Assist in the production of RFPs and other proposals to clients• Design and deliver high-quality technical Proof of Concepts (POCs) for prospective customers• Present technical and business aspects of proposed solutions to a C-Level audience• Represent Empow’s product to customers and at field events such as conferences, summits, seminars, etc.• Create SOW documents to articulate the exact scope of work to be delivered to the customer(s)• Deploy, configure, and integrate Empow's product for enterprise customers• Perform a knowledge transfer to the customer(s) by providing hands-on training and documentation• Manage client engagements from initial client purchase to final contract sign-off• Review and update deployment documentation and processes• Provide first and second level technical support for the customer during an engagement• Demonstrate subject matter expertise (SME) around Empow's solutions• Check log files and create technical reports to diagnose customer issues• Provide training session for customers and employees on product information and usage• Perform remote troubleshooting using Zoom, WebEx or similar

Sunnyvale, California, Us

Participate in calls to explore customer requirements and to explain and articulate the value proposition of Proofpoint/ObserveIT's solutions which includes features, technical architecture, and integration with existing customer infrastructure• Create SOW documents to articulate the exact scope of work to be delivered to the customer(s)• Deploy, configure, and integrate Proofpoint/ObserveIT's product for enterprise customers• Perform a knowledge transfer to the customer(s) by providing hands-on training and documentation• Manage installation engagements from initial client purchase to final contract sign-off: customer interview, personalized architecture document, and installation plan creation, on-site deployment, post-engagement follow-up, documentation, and transition to Support• Perform on-site and remote engagements across the US and internationally• Review and update deployment documentation and processes• Own and manage a technical relationship with the customer• Conduct and lead customer remote or onsite solution deployments• Lead and coordinate requirements gathering and solution architecture at customer sites• Provide first and second level technical support for the customer during an engagement• Demonstrate subject matter expertise (SME) around Proofpoint/ObserveIT's solutions• Check Log files to diagnose customer issues• Create technical reports of customer issues• Triage customer calls and emails to the correct team member• Provide training session for customers and employees on product information and usage• Perform remote troubleshooting using WebEx or similar

Boston, Ma, Us

Participate in calls to explore customer requirements and to explain and articulate the value proposition of ObserveIT's solutions which includes features, technical architecture, and integration with existing customer infrastructure• Create SOW documents to articulate the exact scope of work to be delivered to the customer(s)• Deploy, configure, and integrate ObserveIT's product for enterprise customers• Perform a knowledge transfer to customer(s) by providing hands-on training and documentation• Manage installation engagements from initial client purchase to final contract sign-off: customer interview, personalized architecture document and installation plan creation, on-site deployment, post-engagement follow-up, documentation, and transition to Support• Perform on-site and remote engagements across the US and internationally• Review and update deployment documentation and processes• Own and manage technical relationship with the customer• Conduct and lead customer remote or onsite solution deployments• Lead and coordinate requirements gathering and solution architecture at customer sites• Provide first and second level technical support for customer during engagement• Demonstrate subject matter expertise (SME) around ObserveIT's solutions• Check Log files to diagnose customer issues• Create technical reports of customer issues• Triage customer calls and emails to the correct team member• Provide training session for customers and employees on product information and usage• Perform remote troubleshooting using WebEx or similar

Alpharetta, Georgia, Us

Participate in calls to explore customer requirements and to explain and articulate the value proposition of CORE & Courion's solutions which includes features, technical architecture, and integration with existing customer infrastructure• Create SOW documents to articulate the exact scope of work to be delivered to the customer(s)• Deploy, configure, and integrate Core and Courion product for enterprise customers• Perform a knowledge transfer to customer(s) by providing hands-on training and documentation• Manage installation engagements from initial client purchase to final contract sign-off: customer interview, personalized architecture document and installation plan creation, on-site deployment, post-engagement follow-up, documentation, and transition to Support• Perform on-site and remote engagements across the US and internationally• Review and update deployment documentation and processes• Own and manage technical relationship with the customer• Conduct and lead customer remote or onsite solution deployments• Lead and coordinate requirements gathering and solution architecture at customer sites• Provide first and second level technical support for customer during engagement• Demonstrate subject matter expertise (SME) around CORE and Courion's solutions• Check Log files to diagnose customer issues• Create technical reports of customer issues• Triage customer calls and emails to the correct team member• Provide training session for customers and employees on product information and usage• Perform remote troubleshooting using WebEx/GoToMeeting• Provide IT department with an extra set of eyes, ears, and hands

Alpharetta, Georgia, Us

Participate in sales calls to explore customer requirements and to explain and articulate thevalue proposition of CORE's Insight Enterprise solution and CORE Impact Professional which includes features, technical architecture and integration with existing customer infrastructure• Build and deliver custom presentations and sales demonstrations to customers/prospects• Respond to RFPs and RFIs• Own and manage technical relationship with the customer/prospect to ensure that CORE wins every technical evaluation or proof-of-concept (POCs)• Conduct and lead customer/prospect remote or onsite solution evaluation/POCs• Lead and coordinate requirements gathering and solution architecture at customer/prospect sites• Provide first and second level technical support for solution evaluations or POCs• Prepare functional requirements, functional specifications, architecture options and project statement-of-work/POC agreement documents in support of system quotations to customers/prospects• Work within sales engineering team to develop value propositions, sales strategies, solution use cases, sales demo scripts and other collateral to ensure CORE wins high percentage of opportunities• Demonstrate subject matter expertise (SME) around CORE's solutions during sales cycles• Check Log files to diagnose customer issues• Create technical reports of customer issues• Triage customer calls and emails to the correct team member• Provide training session for customers and employees on product information and usage• Preform remote troubleshooting using WebEx/GoToMeeting• Provide IT department with an extra set of eyes, ears and hands

Alpharetta, Georgia, Us

Participate in sales calls to explore customer requirements and to explain and articulate thevalue proposition of CORE's Insight Enterprise solution and CORE Impact Professional which includes features, technical architecture and integration with existing customer infrastructure• Build and deliver custom presentations and sales demonstrations to customers/prospects• Respond to RFPs and RFIs• Own and manage technical relationship with the customer/prospect to ensure that CORE wins every technical evaluation or proof-of-concept (POCs)• Conduct and lead customer/prospect remote or onsite solution evaluation/POCs• Lead and coordinate requirements gathering and solution architecture at customer/prospect sites• Provide first and second level technical support for solution evaluations or POCs• Prepare functional requirements, functional specifications, architecture options and project statement-of-work/POC agreement documents in support of system quotations to customers/prospects• Work within sales engineering team to develop value propositions, sales strategies, solution use cases, sales demo scripts and other collateral to ensure CORE wins high percentage of opportunities• Demonstrate subject matter expertise (SME) around CORE's solutions during sales cycles

Stadtkreis 1 Altstadt, Zurich, Ch

Provided Technical assistance to customers using Kaspersky Business productsActively assisted three or more customers simultaneously Provided assistance though LiveChat and their phone systemEntered data though Remedy systemsProvided troubleshooting steps for clientsProvided training to new hiresUsed logging software to diagnose possible issuesIdentify and troubleshoot software and system issues/errorsPrioritize issues based on level of security threat to customer systemsKeep up to date on technologies used by our customersMaintain accurate, complete and up to date call and activity records

Us

Installed, troubleshot and repaired security systemsFished wires and ran cable for multiple devicesTerminated Cat5 cable and 18-2 power cablesUsed software to integrate security devices into the main security unitActively assisted co-workers during installs and repairsMonitored device activity through various softwareProvided training of the system and the devices to coworkers and customersManaged inventory using an AT&T monitored application

Provide on-the-spot training to co-workersData entry through multiple databases including MA State Lottery and POSTroubleshooting of network connectivity as well as system and human errorsAuditing multiple drawersRepairing broken equipment and merchandisePerform supply orders

Quincy, Ma, Us

Supervise co-workers in performing their respective dutiesPerform audits on multiple drawersManage a staff of over twenty-five (25) peopleOn-the-spot troubleshooting of systems and uncovering human errorsProviding excellent customer serviceData entry through multiple databases including MA State Lottery, ISS, Western Union Translink, Time and Attendance (TAS)Handling large amounts of cash and processing important paperworkProvide on-the-spot training to co-workers

Associate Of Science (As), Computer Systems Networking And Telecommunications

Bachelor Of Science (Bs), Cyber/Computer Forensics And Counterterrorism