Josh Dillon work email
- Valid
- Valid
Josh Dillon personal email
Global Account Project Manager for multiple DXC’s premier Aerospace, Defense & Manufacturing (AD&M) clients, with a proven track record of success with various projects around automation. I respond quickly to urgent or difficult situations with a demonstrated ability to deliver creative business-focused solutions to complex problems with measurable results. I am Workforce Management certified, Kaizen and Lean Six Sigma trained, in addition to knowledge in ITIL Service Strategy Concepts and Procedures.
-
Endeavor It
-
Project ManagerIt Resource Llc May 2023 - PresentCoopersville, Mi, Us -
Global Program ManagerDxc Technology Feb 2020 - Jun 2023Ashburn, Virginia, Us• Currently support 6+ global accounts with various software and network projects to enhance user experience and seamless engagement. • Mitigate risk factors through careful analysis of statistical data.• Anticipate and manage change effectively in rapidly evolving environments.• Led a team to implement a $300k automated email-to-solution tool to streamline userinteraction, ticket creation and updates that ensured appropriate and timely resolutions improving agent efficiency by 20%.• Communicated progress and roadblocks to client/stakeholders, including executive management, and made recommendations to remove roadblocks exceeding project timelines and decreasing budget expenses. -
Resource Management Lead / Procurement AnalystDxc Technology Feb 2020 - Jun 2023Ashburn, Virginia, Us• Project and Portfolio Management Lead engaging with global site leads to ensure proper resource alignment for global service delivery teams. • Develop and presented a variety of global staff level resource demand requests for executive approval.• Serve as liaison between supply chain organization, suppliers, and global delivery organizations.• Develop, monitor, and maintain agreements to contractual terms and conditions.
-
Sr. Quality AnalystDxc Technology Feb 2020 - Dec 2021Ashburn, Virginia, Us• Perform quality assurance audits on phone calls, chats, emails, tickets, and case logs. Review and evaluate agents on customer contact events for technical accuracy.• Analyze historical requests of reports and create pivot tables that enabled end-users to ascertain information timely by creating the necessary tables, views, and functions.• Work with global quality assurance team and Global Delivery Managers to assess project/change artifacts to identify automation opportunities to support the client.
-
Major Sales CoordinatorCostco Wholesale May 2017 - Jan 2020Seattle, Wa, Us• Provided high quality and high value customer service by answering members questions regarding product, price, and availability while emphasizing product features based on analysis of the member’s needs.• Collaborated with colleagues to develop sales strategies and share marketing information to increase sales. Met quotas with protection plans and incentivizing the Costco City Visa credit card.• Effectively communicated and coordinated executions of daily floorplans with merchandising managers. -
Intern Information Technology DepartmentHewlett Packard Enterprise Mar 2016 - Aug 2016Houston, Texas, Us• Delivered strategic IT service contracts for corporate clients, including Fortune 100 companies.• Evaluated, prioritized, and implement customers IT operational requirements. • Analyzed performance metrics to ensure consistent delivery of quality service. -
Michigan State University Athletic Ticket OfficeMichigan State University Athletic Ticket Office Oct 2015 - Feb 2016• Organized and balanced transaction records, updated data base, and identified and addressed transaction anomalies.• Sold over $250,000 in athletic season tickets.• Increased overall revenue by providing high quality customer service and identifying additional sales opportunities.
Josh Dillon Skills
Josh Dillon Education Details
-
Michigan State UniversityAdvertising Managment -
Salem High School
Frequently Asked Questions about Josh Dillon
What company does Josh Dillon work for?
Josh Dillon works for Endeavor It
What is Josh Dillon's role at the current company?
Josh Dillon's current role is Project Manager at IT Resource.
What is Josh Dillon's email address?
Josh Dillon's email address is jd****@****tco.com
What schools did Josh Dillon attend?
Josh Dillon attended Michigan State University, Salem High School.
What are some of Josh Dillon's interests?
Josh Dillon has interest in Environment.
What skills is Josh Dillon known for?
Josh Dillon has skills like Marketing, Customer Service, Time Management, Teamwork, Social Networking, Sports, Event Planning, Microsoft Word, Leadership, Facebook, Hospitality, Social Media.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial