James (Jay) Dixson Email & Phone Number

Dallas–Fort Worth Metroplex, Texas, United States

RaidoHub is a web-based tool available by subscription that enables worldwide airport operations to see into the future. By harnessing data, combined with behavioral analytics and advanced passenger forecasting, it provides airports with contextual insights into their operational day, enabling them to optimize every aspect of their operation.

Dallas-Fort Worth Metroplex

A CX strategy and operations transformation leader accomplished in designing and implementing customer centric strategy, technology applications, and ops transformation across operations and service teams with focus on airports, passenger travel experiences, and integrated operation centers.

Leading international travel experiences within Terminal D and delivering optimal end-to-end customer experiences through partnerships with airlines, concessionaires, stakeholders, and federal agencies. Develop strategies and collaborate to create better customer experiences through operational reviews and business performance. Develop and grow teams and.

Overall responsibility for streamlining process improvements for the DFW International Airport customer as part of the “Shape the Future” strategy. Recognizes pain points throughout the DFW International Airport customer journey and develops and optimizes solutions to address pain points. Develops and communicates operating procedures that result from.

Responsible for delivering predictable world-class experiences through data-driven performance and resource-planning tools & practices that enable continuous development and improvement of customer satisfaction levels. Leads team efforts to develop and sustain a Resource Management system and program to deliver annual, seasonal, weekly, and daily customer.

Manages the relationship between tenant airlines, TSA, Concessionaires, Contractors, Media, Board Departments, and other stakeholders with respect to the physical, operational, and aesthetic conditions of Terminal Facilities and it's surrounding areas.

Responsible for managing and sustaining a high quality operating environment that delivers operational excellence within a world class facility.

Responsible for coordinating and overseeing airfield activities to ensure the safe, secure, and efficient operation of airfield areas with minimal to no reduction in capacity to aircraft operations.

Coordinate and oversee a wide array of specialized aviation services for general, business and commercial aircraft such as fueling, catering, transportation and other related flight and ground service activities.

Managed overall operations and logistical support for direct mail and print production centers, as well as measure and analyze operational processes and job cost comparisons.

52nd Fighter Wing, 23rd Fighter Squadron, Weapons Flight...maintained the electrical, computer, and mechanical armament/weapons systems for the F-16 (52 mini-D model) Fighter, as well as loaded air to air/air to ground weapons.

Artificial Intelligence: Implications For Business Strategy

MIT Sloan School of Management and MIT Computer Science and Artificial Intelligence Laboratory (CSAIL)

Bachelor Of Science - Bs, Professional Aeronautics/Safety

Airline, aviation, and air transportation focus on safety, training, operations, dispatch, and transportation