PROFILEA detail oriented IT Professional with more than 15 years of experience implementing, supporting and maintaining systems in various corporate, retail, education and healthcare environments. An ongoing dedication to education and certification as well as high standards of excellence. Looking to continue to expand knowledge base and skill set while building responsibility toward a management role.AREAS OF EXPERTISE• Professional: Problem Solving, Technical Training, Team Development, Technical Documentation• Technical: Technical Troubleshooting, Networking, Hardware Testing, Software Support• Productivity Software: Microsoft Office, Visio, Project and Expression Studio, Adobe Creative Suite• Platforms: Microsoft Windows (XP, Vista, Win 7, Win 8, Server 2012), LinuxSELECTED CAREER ACHIEVEMENTS• Tasked as regional project manager for Southern Colorado on a variety of network infrastructure equipment and software refresh projects for The Home Depot, ACS/Scott’s, Target and Wal-Mart; providing leadership for onsite technicians and management of project resources.• With Chess, Inc. I produced a 30% reduction in new parts purchases by reconfiguring an underutilized inventory system.• At FedEx Kinko’s I produced up to an 80% reduction in time to resolution by developing and introducing procedures for communication and methods for tracking / prioritizing issues through Microsoft Excel & Access that was adopted region wide.• With Gateway I was consistently rated in the top 1% of technicians for call times, first time resolution and customer satisfaction.• While with CompuCom Systems, Inc. I was consistently one of the top 2 technicians out of 65 in the region (Utah, Colorado, Arizona and New Mexico) for continuing education through completing and maintaining Industry Technology and OEM Service Certifications.