I bring on clients for independent and hospital-employed physicians wishing to improve efficiency and drive revenue of medical practices while improving the overall patient experience and practice profitability. I design plans to reduce their administrative burden and control costs with increased efficiency and practical management services. I strengthen medical practice performance with profitability analysis to drive revenue while supporting quality patient care with sound financial management. I improve patient care with a shift from volume to value and contract reimbursement negotiations reflecting complex models utilized today.• I grew the sales organization from zero clients to 13 clients by providing exceptional customer service.• I identified the specific needs and desires of physician practices, tailoring product offerings to best service clients vs. selling to drive revenues only.• I demonstrated creative abilities by designing a system during the COVID-19 pandemic allowing physicians to conduct and access necessary lab test results without requiring the patient to come into the office by traveling to patient's home to make a collection of the specimen with a subsequent transfer to FedEx for delivery.

I developed strategic frameworks and thought leadership, conducted primary and secondary research, data analysis, and financial modeling and presentations concerning strategic growth areas for organizations seeking guidance related to leadership, culture development, strategy, operations execution, and creation of world class guest experiences. I organized and led meetings / sessions where needed with relevant stakeholders to drive insights, track progress, and solicit feedback. I developed and maintained business cases by program and function and execution plans and reported on the progress of plans to appropriate stakeholders on a regular basis. I led detailed analyses, distilled findings from various stakeholders, synthesized, and put these into structured framework and reports. I oversaw and conducted analyses of market opportunities through primary and secondary research, proactively identifying opportunities based on regular market scanning and intelligence.• All American Fitness: I guided this startup cross-functional Fitness Center across multiple phases, including construction, design, equipment and services, business plan, pricing, operating strategy, and hiring.• Eagle Transportation, Philadelphia, PA: I provided operational and cultural recommendations to improve a business in transition.• InsideTrackWOW, Blountville, TN: I facilitated leadership development, personal growth, and business coaching events.• S&M Amusement, Gray, TN: I guided a 30-year business executive team through a strategic plan seeking new directions.• Highlands Baptist Church, Abingdon, VA: I led event sessions speaking to five Church campuses.

I oversaw the operations of an innovative amusement company with nine technology- and experience-driven Family Entertainment Centers in tourist markets across the Southeast offering boutique arcades, food experiences, and attractions. I performed long-term planning for future operation needs for Centers and continued development and refinement of the management protocols and staff. I achieved short-term operational goals while maintaining a solid vision for long-term projects. I continued to build on the long-term operational vision for the company, encompassing design, facilities, maintenance, management strategy, and public programming and projected vision to local and national communities, acting as the lead spokesperson to establish and promote centers offering unique entertainment. I partnered with department managers to create budgets and manage expenditures related to projects and repairs.• I transitioned the entire organization and culture in ways to deal with clients and customers to create memorable experiences by building a culture reflecting new values daily.• I improved sales by 21% above the prior year and reduced labor cost by $250K by streamlining operations and improving services to customers.• I designed the future General Manager leadership profile and led the executive team seeking a new direction through the creation of a strategic plan designed to transform its identity and a business plan, including drafting new mission statements, vision statements, and core values,• I oversaw and directed the store design and prototypes for the original two flagship stores in Myrtle Beach, South Carolina.

I developed an extraordinary team of specialty retail leaders, resulting in a better concentration on customer experience and influencing peer Starbucks stores. I made participating and connecting with local communities a contribution priority. I influenced and partnered with senior executives to drive a multi-unit portfolio of 800+ stores with strategic initiatives, operations excellence, guest experience, and team member and store leadership development. I created district-level strategies to improve and achieve the store's financial, operational, and customer service goals while addressing unique strengths and challenges of each market. Store Management Leaders grew into highly effective retail operators and business owners. I provided expertise on key customer issues, team staffing, and store operations management including company policies and procedures.• I led an underperforming team in an 800-unit division to achieve top performance across eight metrics to improve overall customer satisfaction from below the company average at 78.9, driving incremental change to grow to 89.9 overall customer satisfaction at the conclusion of my tenure.• I spearheaded an organizational change initiative in 2007 in response to the U.S. economic decline, repositioning our strategy to meet new organizational financial forecasts while ensuring store level morale and productivity was maintained through 18-month challenge.• I was awarded Starbucks Change Leader of the Year recognizing my ability to navigate turbulent and difficult times leading through inspiring direct reports and peers.• I partnered in the leadership development initiative of unit management, spanning store, district managers, and regional directors of operations, to participate in an enterprise-wide plan toward expanding the diversity, equity, and inclusion standards of the organization, forming a more relevant business within the communities served and influencing an increase in top line performance.

I successfully led the execution of Key Corporate initiatives for 250 L.A. based corporate stores, driving a 15-member District Manager Team to execute our operating plan and achieve its targets. I ensured R&D expectations were met on new product test, training, execution & evaluation. • I increased our sales and customer experience via a new product sampling platform tagged “TASTE” , leading a cross functional team to drive the initiative's success

Spincycle Southern California Market Regional Manager. 10/97 to 7/02I directed the development and daily operations of 38 laundry services retail stores supported by seven Area Managers in Los Angeles, San Diego, Albuquerque and Arizona, with annual sales of $30 million. I ensured that process and standards were executed in non-company developed acquisition stores. I developed Area Coaches and Store leaders, consistently growing annual sales.• I created an equipment maintenance program resulting in $100K in repair and maintenance cost savings.