Jonathan L. Email & Phone Number

Plymouth, Minnesota, Us

Intact Insurance Specialty Solutions Acquired RSA in 2021Assumed program oversight of different related migration projects to ensure they benefit one another and meet business goals. Monitored progress, managed and escalated risks, provided budget and forecast analysis and examined spend and target deadlines aligned with business objectives. • Oversaw and coordinated multiple projects for claim and underwriting systems, rating systems, state filing progression, global premium aggregator and decommissioned legacy infrastructure.• Monitored progress, spend and risks over multiple initiatives, remediated risks and provided routine updates to IT leadership, finance, business stakeholders and CISO as warranted.• Mitigated risks and solutioned with parallel teams with overlapping objectives and escalated impediments to IT leadership, enterprise architects, CISO and stakeholders as warranted.• Facilitated cross-functional team meetings with UK, actuarial, risk control, underwriting and IT toward a single premium aggregation tool to visualize global premium and physical building limits.• Led decommission and migration of legacy IT/IS infrastructure with cross-functional teams.• Led and coordinated multiple vendor contract cancellations for managed service providers, cyber solutions, VoIP, network, telecom and Azure migration back to on-premises hosting.

London, Gb

Led comprehensive IT/IS technology and cyber compliance roadmap for US agency offices in NY and NC. Managed small IT team, vendor relationships, cyber security, software and infrastructure. Oversaw statistical reporting and in-house application development.• Designed 12/24-month IT/IS roadmap for grassroot IT department to support NC and NY offices.• Managed vendors, reporting analyst, support technician and full stack developer.• Renegotiated and redesigned IT/IS vendor model for multiple offices and met NY-DFS 500 standards.• Realized over $400k savings in technology upgrades, contract renegotiations and direct hire savings. • Modernized network from 5-12Mbps to 500Gbps fiber while reducing costs by 33%. $12k annually• Overhauled and replaced MPLS with Meraki, and ability to work remote prior to COVID shutdown.• Renegotiated MSP contract and replaced vendor-hosted with Azure. Annual savings 55%-120k.• Awarded top 10 by UK through improved antivirus (Sophos) that foiled REvil ransomware attempt.• Replaced end-of-life telephony with VoIP (RingCentral) – $72k savings realized over three years.• Petitioned UK to leverage existing Office 365 E3 licenses at no cost and integrated with Azure AD.

London, Gb

Boston, Ma, Us

Select, develop, motivate and manage a large virtual group of Business Analysts who provide research, data reporting, state mandate compliance coordination and routine administrative support for Commercial Risk Control. Responsible for managing stakeholder and customer relationships, facilitating cross-functional strategic projects and a continuous improvement environment through active problem solving exercises, gemba/process walks, 1:1 development meetings, standard work innovation and other lean management system tools.

Boston, Ma, Us

Leading Lean Six Sigma transformation throughout Liberty Mutual Commercial Insurance in their Claim business units through design, diagnostic, pilot and deployment phased approach. Coaching front-line through senior leadership on lean principles and directly influencing waste-reduction through the oversight of standard work development in a 5,000+ employee SBU Claim function.

Boston, Ma, Us

Developed and implemented large, complex initiatives that led to process and outcome improvements in Commercial Insurance Claims. Worked within a dedicated project team to develop and implement a single claim quality standard of handling for the newly combined Commercial Insurance SBU. Led the design and development of online solution for capturing and alerting large financial movements across the organization that influence daily cash flow. Designed online workflow solution and oversaw the development of custom SharePoint solution for nursing referrals of a medical cost containment strategy used in conjunction with medical claim cost analysis and treatment reviews. Worked to develop components of a major Commercial Insurance initiative to standardize a common negotiation, evaluating and settlement practice for all commercial liability claim handling. Led a component of research to develop a new Commercial Insurance position used specifically to coach and support improved liability evaluations and outcome strategies.

Boston, Ma, Us

CLAIM OPERATIONS MANAGER – PROPERTY, LIABILITY, WORKERS’ COMPENSATIONLed the analytical and operational performance support of property, general and auto liability and workers’ compensation claim technical teams. Managed all aspects of compliance monitoring, frequently monitored all claim key performance metrics, identified areas of opportunities and directly impacted change through streamlining workflow designs.

Boston, Ma, Us

Conducted complex research for Regional Claim Vice President and directly supported analysis of financial data and key claim metrics.Worked with Corporate Claims and directly conducted claim and coverage verification systems training for multiple claim offices absorbed during acquisitions.Conducted operational business process flows and made recommendations throughout the business leading to continuous improvement. Designed and implemented with IT an automated claim assignment technology within the claim system to improve claim responsiveness to customers during insurance catastrophes.Developed a company initiative for claim staff to effectively communicate and track specific risk conditions to underwriting and tracked account performance for personal and commercial risks.Acted as a liaison with outside organizations, agencies and regulatory bodies in order to serve corporate interests, promote Liberty Mutual and coordinate resources.

Boston, Ma, Us

Handled auto-physical damage claims bailment and consumer protection claims for the states of North Carolina, South Carolina, Virginia, Delaware, Maryland, DC and Georgia. Served as train-the-trainer for multiple claim and policy system rollouts, and deployed office training.

Boston, Ma, Us

Boston, Ma, Us

Arlington, Virginia, Us

NC Army National Guard: Salisbury, NC – 1996–1998. Helicopter crew chief Served in Hurricane Fran relief Raleigh, NC August 96 US Army – Camp Casey, S Korea – 1995–1996. Managed repairs and daily operational readiness for 12 Bell OH-58 helicopters. Prepared aircraft for inspections and maintenance checks. Performs scheduled inspections and assists in performing special inspections. Diagnosed and troubleshoot malfunctions in aircraft subsystems, including ground and in-air test flights.US Army – Ft Campbell, KY – 1992-1995. Responsible as lead for the phased overhaul of the Bell OH-58 Observation Helicopter fleet of approximately 30 helicopters. Ensured and directly supported 95% operational readiness compliance over two consistent years. Primarily responsible for supervising and performing maintenance on OH-58D 'Kiowa Warrior' helicopters.