James Lee Email & Phone Number

I am a seasoned operations and personnel management professional and certified Scrum Master with extensive experience building key relationships, overseeing teamperformance, and contributing to equitable credit access. Recognized for demonstrating a natural aptitude for developing and motivating multi-functional personnel, as well as for coordinating complicated workload delegation. Professional focal points include lending operations oversight, workload monitoring and delegation, cross-functional collaboration, agile/scrum methodology, emotional intelligence, policy/procedure creation, team leadership, coaching/mentorship, and problem solving.Delivering superior administration on the latter areas of expertise requires utilization of effective interpersonal, communication and organizational skills, as well as business acumen, systems analysis, and cost management to support efficiency and maximum returns.Currently, I am an Associate Operations Manager with Upstart. As someone highly knowledgeable of Scrum and other agile methodologies, and who keenly understandshuman behavior and motivations, I have been successful at driving performance from a 17-member team while transitioning them into a position to contribute to the resolution of an historic backlog of auto refinance loan applications. In a completely remote environment, I have established positive and productive experiences for all team members, setting expectations and carefully monitoring workflow to deliver optimal outcomes.Colleagues describe me as a progressive, driven, down-to-earth, highly motivated, people- and process-focused operations manager who can be relied on to offer superiorsolutions that deliver profitable results on time and under budget.I am interested in contacting former colleagues and managers, as well as other professionals in my field. Feel free to contact me through this profile if you wish toconnect.

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  Ohio Northern University

  Political Science And Government