James Lake Email & Phone Number

Cedarburg, Wisconsin, United States

Greater Milwaukee Area

Wauwatosa, Wi

Global Incident Management and Problem Management leader responsible for 100’s of applications and diverse infrastructure issues resolution.• Effective use of state-of-the-art IM systems, technologies and processes to perform immediate remedial action to address major business unplanned operational issues.• Coordination of multi-team expertise and engagement of business leadership to zero in on most effective IM process and follow-up.• Provided Problem Management processes linked to IM to perform root cause analysis and implement appropriate and effective corrective actions.• Key position in review and providing final approval of multiple phased global Emergency Change Control processes.• Proactive application robot alert monitoring and systems’ availability monthly reporting.

Greater Milwaukee Area

Led and matured a newly developed IM group into being highly effective in handling global IT based systems’ unplanned operational issues. Improved IM processes to be more streamlined and efficient in providing quicker incident resolution and thorough after action review linked to Problem Management. Successfully developed group structure and strategic direction to more effectively utilize team resources better aligned with dynamic IT and business organizational changes.

Greater Milwaukee Area

Led strategic planning and operations for a global IS PD application portfolio (350+ applications). Managed up to 10 staff with $1.5M annual budget and capital spending over $2M. Directed multi-tiered groups with 2000+ customers at eight global locations. Key responsibilities included directing PD apps development programs, oversight for all PD high-end analysis and large model visualization technology, and PD support desk operations. Served as one of five “Site” Manager liaisons to multiple business functions at five locations addressing Business Continuance/ Disaster Recovery, site and asset security, records management and legal compliance.

Greater Milwaukee Area

Led group with oversight for all PD IT Infrastructure and Over-the-Counter (OTC) applications at HDMC. Managed up to 22 staff with $2.4M annual budget and capital spending up to $3M. Led a multi-tiered group responsible for the PD Data Center and associated LAN, Server/Storage and PC client environments for 5 locations in North America supporting 1500+ direct customers.

Monroe, Mi

Led strategic planning and operations for the IS organization supporting the exhaust division’s Engineering and PD functions. Responsible for the PD portfolio (50+applications), associated IT infrastructure, and up to seven staff with over $1M annual budget and capital spending over $1M.

Grass Lake, Mi

Led advanced Knowledge Information Mgmt. (KIM) development area within Advance Mfg. group.Developed/deployed initial concept of advanced “LISP” based system that captured and automated exhaust manufacturing design processes and intent for muffler configurations and tube handling.

Windsor, Vt

Led Architectural Design/Build activities for one of the leading global pre-fabricated log home manufactures. Responsibilities included providing architectural leadership/guidance to staff that produced 450 - 500 homes and business facilities/year throughout the world. Direct responsibility for interacting with marketing and manufacturing for new product development, introduction and Mfg. continuous improvement

Partial Completion Of Mba/Mis Dual Master'S Program, Business Mgmt/It

Bachelor'S, Zoology

Activities and Societies: Theta Chi Fraternity - President Junior year

Associate'S, Architecture

Activities and Societies: Phi Theta Kappa - International Honor Society Graduated 1st in class with honors