J.D. Lape Email & Phone Number

St Paul, Minnesota, United States

• Implement Treasury Management products, including Automated Clearing House (ACH), Electric Funds Transfers (EFT), Remote Deposit Scanners, and Positive Pay.• Ensure timely and accurate movement of funds for our customers and Fintech partners by tracking, reviewing, and processing financial transactions such as ACH transfers, EFTs, Mobile Deposits, Remote Deposits, and Positive Pay Checks.• Develop and implement standardized operating procedures for the department, optimizing workflow efficiency and ensuring consistent performance.• Gained proficiency in, and successfully navigated, multiple software systems essential to the role, including using test environments to troubleshoot client concerns.• Deliver exceptional customer service by troubleshooting and resolving inquiries regarding our products for our valued customers.• Create and manage customer online profiles, enabling seamless access to accounts and our products.

Brea, California, United States

• Facilitated comprehensive training programs for newly hired Client Service Representatives, encompassing both classroom instruction and hands-on practical training to ensure their successful integration into the team.• Served as acting supervisor for trainees and handled customer requests for supervisory assistance when required.• Carried out weekly assessments to evaluate trainee retention of essential information, ensuring their readiness to provide effective customer service.• Conducted thorough final performance reviews for trainees, providing constructive feedback on their strengths and areas for improvement to support their professional development.

Brea, California, United States

• Acted as the liaison between our multimillion-dollar business clients and their assigned bankers, delivering exceptional customer service during the banker’s absence.• Focused on a diverse array of banking products custom-tailored to meet the unique needs of our business clients.• Managed small business customer inquiries requiring escalation and provided comprehensive service.• Served as my team’s representative for collecting and disseminating updates on our digital platforms and best practices for serving our customers.

Brea, Ca

• Delivered ongoing account maintenance and adeptly resolved troubleshooting issues for our small business clientele.• Established online banking profiles for clients, offering comprehensive guidance on navigating and maximizing the functionality of these accounts.• Cultivated relationships with individual small business clients to meet their financial needs.

• Supervised the overall management of the field for tournament weekends.• Registered and directed teams, umpires, and field crews to their assigned fields at the park to ensure tournaments ran smoothly and timely.• Built relationships with teams, coaches, parents, and players to provide the best customer experience for all.• Provided sales of branded merchandise along with ensuring deposits from teams for future tournament participation.• Served as conflict mediator and manager when disagreements would form between teams, umpires, and the organization.• When necessary, provided my services as an on-field official to ensure games would be played on schedule.

Minneapolis, Mn

• Thoroughly analyze NFL players and statistics for creative articles covering player utilization within a fantasy football setting. • Utilize a growing and thorough knowledge of Dynasty Fantasy Football and the NFL. • Interact and collaborate with other staff writers to create public polls and forums on social networks for qualitative and quantitative data collection.

• Present weekly recaps and highlights of current televised game shows. • Energetically analyze various strategies implemented on each show and determine the strengths and weaknesses of those strategies and contestants.

Covina, California

• Generated and managed content across various social media platforms and orchestrated bi-weekly email campaigns targeted at our customer base.• Oversaw the maintenance of the company website where I authored and published weekly blog posts.• Designed promotional materials such as flyers, banners, business cards, and videos for the agency utilizing Adobe Photoshop and Premiere.• Conducted monthly strategic marketing meeting with the Digital Marketing Department and Leadership team to review previous analytics and develop future marketing strategies regarding our digital footprint and communication.

Master Of Business Administration - Mba

Bachelor Of Arts (Ba), History

Activities and Societies: History Club, Intramural Sports