Jeff Lyles Email & Phone Number

Any business that depends upon continuing income streams from its customers is likely at a critical juncture and needs to make some tough choices. Either actively manage your customer relationships as strategic portfolio assets, or give control over them and your company’s future to chance...or to the competition. Although customer acquisition is an important aspect of an extended journey for both the customer and the company, it is only a starting point. Customer success is the ongoing support and communication with the market to facilitate sustainable revenue and to make customers profitable and productive. I have devoted my career to furthering these efforts, and am poised for continued success. In my current role with Hitachi, I leverage data to streamline processes, eliminate redundancies, and improve the customer journey. I regard myself as a strategic partner to customers’ successes, and pair technology solutions to address customers’ problems. Some key highlights I would like to share include the following:• Developing global KPI standards to provide strategic customer behavior insights for executive leadership.• Creating a customer satisfaction program that includes 500+ surveys per month to provide a view into customer sentiment. • Ideating and executing a new staffing model to align talent against market problems and pain points, resulting in higher net promoter (NPS) and customer satisfaction scores. If you would like to connect, please contact me at jefflyles305@gmail.com. Core Competencies: Business Intelligence ReportingData & Workflow AnalysisCustomer Journey MappingProcess ReengineeringPerformance Metrics Customer ExperienceStrategic PartnershipsGlobal CollaborationCustomer Satisfaction

Listed skills include Dmaic, Six Sigma Black Belt, Management, Crm, and 8 others.

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  University Of California, Berkeley

  Architecture