Product Support Specialist
Current
Feb 2024 - Present
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Josue Dominguez Email & Phone Number
Former Customer Impact Specialist at Lyft | IT Support | Beginner Cloud Practitioner | Customer Success / Impact Specialist | Fintech | Blockchain, Crypto & Web3 Enthusiast
at
Athennian
LinkedIn matched
✓ Verified Jul 2026
3 data sources
Profile completeness 86%
Current company
Role
Former Customer Impact Specialist at Lyft | IT Support | Beginner Cloud Practitioner | Customer Success / Impact Specialist | Fintech | Blockchain, Crypto & Web3 Enthusiast
Location
Monterrey, Nuevo León, Mexico
Who is Josue Dominguez? Overview
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Quick answer
Josue Dominguez is listed as Former Customer Impact Specialist at Lyft | IT Support | Beginner Cloud Practitioner | Customer Success / Impact Specialist | Fintech | Blockchain, Crypto & Web3 Enthusiast at Athennian, based in Monterrey, Nuevo León, Mexico. AeroLeads shows a matched LinkedIn profile for Josue Dominguez.
Josue Dominguez previously worked as Product Support Specialist at Athennian and Customer Impact Specialist at Lyft. Josue Dominguez holds Arquitectura, Architecture from Universidad Autónoma De Nuevo León.
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Athennian
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Profile bio
About Josue Dominguez
Proactive IT support engineer / client specialist with 5+ years of experience services for private organizations and public institutions. Driven to continuously learn, grow, and excel in Customer success, AWS, and tech support industry. Passionate and inquisitive technology enthusiast experienced in IT. With a keen eye for patterns and strong analytical skills, I excel in problem-solving. Thriving in team environments, excelling in communication and conflict resolution through years of user advocacy to guarantee products align with deadlines and expectations. Hobbies of interest lie in cryptocurrency & forex trading technologies, continuous aws learning, and blockchain while prioritizing mental peace and fostering creativity and problem-solving abilities.
Current workplace
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8 roles
Josue Dominguez work experience
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Customer Impact Specialist
Key Achievements:Improved the user experience by 20% and prevented the churn of a large user base by 15%Consistently achieved a 95% customer satisfaction rateSelf-started to actively monitor and prioritize user feedback from Alpha and Beta app usersCollaborated closely with marketing, engineering, customer success, and operationsTriaged, prioritized, and addressed mobile app bugs and usability issuesSoft Skills:Problem-solvingCommunicationTeamworkAdaptabilityCustomer serviceHard Skills:Mobile app developmentUser experience (UX) designZendeskJiraConfluence
Dec 2022 - May 2023
Trust & Safety Lead
Key Achievements:Created and maintained a safe, innovative, and inclusive community environmentProactively led, managed, and mentored a team of content moderatorsUtilized result-oriented settings and objective-driven strategiesProvided personalized coaching, mentoring, and training to team membersSoft Skills:LeadershipMotivationEmpathyDecision-makingConflict resolutionHard Skills:Content moderationCommunity managementSlackTrelloAsana
Oct 2022 - Nov 2022
Information Technology System Engineer
It Support Eng.Key Achievements:Consistently achieved a 95% client satisfaction rateProactively identified and resolved technical issuesDeveloped and implemented a knowledge baseCollaborated effectively with cross-functional teamsSoft Skills:Technical expertiseAttention to detailTime managementWork ethicInitiativeHard Skills:Operating systems (OS)Web applicationsRemote Desktop ConnectionActive DirectoryPutty/VNCCMD PromptLinux terminal basicsServiceNowTeam LeadKey Achievements:Managed team operations by strategically assigning success plans to team membersFostered an open and supportive environmentResolved any problems or conflictsTeam up effectively with cross-departmental teamsSoft Skills:LeadershipCommunicationConflict resolutionProblem-solvingTeamwork
Nov 2021 - Sep 2022
It Tech Service Desk
Bviral Web Fintech Start-Up
Key Achievements:Provided comprehensive technical support and strategic guidance to clientsDeveloped and implemented a user-friendly chatbotEnsured the accuracy and up-to-date information of the knowledge databaseEducated blockchain transaction fundamentals to individualsEducated users the basics and fundamentals of FIX messaging protocol and FIX connections Introduced basic concepts to users like CFD & Forex fundamentals (Market analysis, risk management, and trading strategies)Soft Skills:Technical expertiseCommunicationCustomer serviceProblem-solvingAdaptabilityHard Skills:Chat supportEmail supportMonday CRMKnowledge base managementBlockchainFIX messaging protocolCFD & ForexAdditional Skills:Data discovery and classification using VaronisCompound interest calculationKYC procedures
Mar 2020 - Sep 2021
Site Admin & Project Supervisor Architect
Youngchang Mexico
Supervising job sites and reporting project advancementsuch as const. development, design & rendering all whileserving high quality service for KIA Motors.
Apr 2019 - Jan 2020
Autocad Architect Auxiliar
British Tabacco Co.
Assigned to deploy all engineering Floor plans into CAD format, control of materials in the catalog and print all necessary documents
Jan 2017 - Aug 2017
Ejecutivo De Cuentas
As an agent duties were toassist clients making sure their licenses were up to date renewal, or upgrading as well
Jan 2015 - May 2015
1 education record
Josue Dominguez education
FAQ
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What company does Josue Dominguez work for?
Josue Dominguez works for Athennian.
What is Josue Dominguez's role at Athennian?
Josue Dominguez is listed as Former Customer Impact Specialist at Lyft | IT Support | Beginner Cloud Practitioner | Customer Success / Impact Specialist | Fintech | Blockchain, Crypto & Web3 Enthusiast at Athennian.
Where is Josue Dominguez based?
Josue Dominguez is based in Monterrey, Nuevo León, Mexico while working with Athennian.
What companies has Josue Dominguez worked for?
Josue Dominguez has worked for Athennian, Lyft, Apex Systems, Tata Consultancy Services, and Bviral Web Fintech Start-Up.
How can I contact Josue Dominguez?
You can use AeroLeads to view verified contact signals for Josue Dominguez at Athennian, including work email, phone, and LinkedIn data when available.
What schools did Josue Dominguez attend?
Josue Dominguez holds Arquitectura, Architecture from Universidad Autónoma De Nuevo León.
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