Joel Morton Email & Phone Number

Greenwood, Mo, Us

Beverly Hills, California, Us

Santa Clarita, California, Us

· Responsible for providing analysis, insights and reports to monitor and track sales performance for Global Outbound Sales teams and Direct Sales teams across three regions (US, AU, UK) and 5 cruise line brands (Princess Cruises, Cunard, Holland America Line, Seabourn, P&O Cruises). These standard and ad hoc reports/analysis are used by Sales Teams for performance visibility and by management for decision making (campaign scorecards, channel share reporting, campaign lists and relevant insights/recommendations). Provide analytics support for direct sales campaigns, including segmentation, list preparation & analysis of results. Conduct periodic reviews of urgent ad-hoc data extractions and summaries provided to management by Direct reports. Collaborate with direct reports to QA standard reports, correct anomalies and make recommendations for streamlining/automating reporting as needed. Oversee the accurate execution and analysis by direct report staff of daily/weekly/monthly sales and performance reports and follow-up analysis.

Santa Clarita, California, Us

-Provide key analytical insight to maximize customer sales by analyzing & reporting on sales data & customer insights. -Support the development, user testing & maintenance of the lead management system for Outbound Sales Team. -Source, analyze & maintain lead data and analyze & report sales trends. -Provide directional insights to maximize lead conversion & yields while identifying sales process efficiencies-support segmentation & modeling needs for marketing campaigns & communicate with marketing as needed to ensure sales team needs/projects are executed. -Collaborate with the Director and Manager of Outbound Sales team to develop meaningful and comprehensive performance & process management tools and guidelines for Sales Teams. -Coordinate and execute sales campaigns, including segmentation, list preparation & analysis of results. Work with Director to review & develop effective segmentation to target leads based on analytical findings.-Develop and maintain booking & revenue reports, analyze leads data base, review incentive payout reports and ad-hoc reports in collaboration with the Director.-Support development strategies to support lead generation & sales and work closely with Marketing and IT to coordinate and implement.

New York, New York, Us

Developing audit programs and risk assessments, recommendations to Action Plans, database design, function-specific software creation, maintenance and support, reporting design and implementation, and risk analytics.

London, Gb

• Providing risk and audit support for Consumer Mortgage and Lending risk control and analytics. Additional responsibilities include software and database support along with script writing, troubleshooting and report design and distribution.

Bellevue, Wa, Us

• Reviewed business documents needed for credit approval for high-risk business applications.• Approved credit limit overrides by following structured guidelines.• Conducted in-depth investigations to authenticate business forms and trade information using multiple internet resources.• Created customer satisfaction through effective and timely resolution of a variety of dealer inquiries.• Utilized problem solving and decision making skills in order to reduce fraud.• Identified and reported fraudulent account activity and company revenue leaks.• Managed information of a proprietary and confidential nature, belonging to both customers and the company, adhering to company and general legal guidelines.• Delivered one-contact resolution of dealer and customer issues.• Participated in Revenue Assurance Ambassador Program, which included networking with related departments to communicating known risks and issues related to revenue assurance.• Kept aware of all changes by reading and understanding documentation provided through automated knowledge systems, team meetings, center handouts and/or training.• Met/Exceeded all departmental goals and business objectives.• Handled other Financial Care or Fraud responsibilities as business needs dictated.

Richfield, Minnesota, Us

• Responsible for activation and maintenance of wireless sales.• Supervised transition from Wireless department of Best buy into separate entity (store within a store) named Best Buy Mobile.• Conducted special projects for upcoming handset releases and holiday specials.• Trained new hire Consultants and provided leadership and knowledge.• Attained highest % to goals in Territory, including revenue, margin and COGS, earning multiple awards.

• Created new checking, savings, and Certificate of Deposit Accounts.• Handled customer service issues and retained lost business.• Set customer service record for highest rated excellence (108%).

Bachelor Of Arts, Psychology & Business

Certificate Degree, Computer Electronics Technology