Joshua Daniel Peralta Email & Phone Number

Valenzuela, NCR, PH

NCR - National Capital Region, Philippines

• Managed order processing and delivery, ensuring adherence to SLAs and customer requirements.
• Handled Dead on Arrival Claims, examined justifications, and facilitated substitute goods delivery.
• Processed Warranty claims in compliance with Australian Consumer Law for efficient dispute resolution.

NCR - National Capital Region, Philippines

• Managed day-to-day operations to meet service level agreements and ensure all processes had work instructions created.
• Promoted organizational values and best practices within the team, organizing workflows to ensure clear delegation of tasks.
• Maintained timekeeping and personnel records, providing coaching to boost team morale and deliver high-quality service.
• Provided support in areas requiring assistance to enhance team performance.

National Capital Region, Philippines

• Managed and supplied timely operational reports, maintained reports register, and processed change requests.
• Automated business reports through macro programming and VB scripting for efficiency.
• Oversaw CRM tool for New Accounts, Prospects Creations, and voice transcriptions.
• Handled Accounts Receivable Prepaid Transactions, Small Debt Write-Offs, and Credit Disputes.

NCR - National Capital Region, Philippines

• Trained and onboarded new hires to ensure customer service objectives were met, enforcing policies and procedures.
• Maintained accurate information in the CRM tool to prevent errors and inconsistencies.
• Collaborated with Product Engineers for custom orders and New Part Numbers at Emerson Network Power in NCR, Philippines.

NCR - National Capital Region, Philippines

• Managed order processing for Key Accounts and US Government orders, handling RMAs, order replacements, RFQs, billing discrepancies, and credit applications.
• Collaborated with Customer Service and Inside Sales to resolve order entry issues promptly.
• Provided exceptional customer support via phone and email, ensuring timely issue resolution.

NCR - National Capital Region, Philippines

• Managed order entry and processing for Emerson Electric Asia Ltd ROHQ, ensuring accuracy and timely communication with customers.
• Evaluated purchase orders to verify product pricing, availability, and special requirements before processing.
• Collaborated with team members to streamline order management processes and improve efficiency.

Saudi Arabia

• Reviewed factory order confirmations for processing and scheduled order production to ensure timely delivery.
• Collaborated with Internal Departments to resolve customer issues promptly and professionally.
• Supervised Warehouse Operations, arranging monthly reports of goods movement, shipments, and available orders for delivery.

NCR - National Capital Region, Philippines

• Analyzed insurance claims to ensure compliance with healthcare policy guidelines for payment authorization.
• Monitored team productivity and accuracy as Team OIC and SME.
• Handled clarifications and 1st level escalations as the point-of-contact.