In my role as a Product Support Engineer at Owl Cyber Defense, my primary responsibility is delivering technical support and solutions to both partners and customers utilizing Owl's data diode cybersecurity products. I am involved in the installation and commissioning of Owl products, collaborating closely with clients to understand their specific requirements. Additionally, I conduct testing for new use cases to seamlessly integrate with Owl products. Successfully managing numerous trouble tickets, I have consistently addressed issues promptly and effectively, prioritizing customer satisfaction and ensuring overall success.With over a decade of experience in the IT field, I have honed my skills in cybersecurity, Linux, networks, and system administration. In my capacity as an IT Executive at 888 Tech Exchange Ventures, Inc., I successfully managed cybersecurity and network products, including Spreedbox, Maipu, and Owl Data Diode. Prior to that, I served as a Senior System Analyst/IT Technical Support Staff at DEDON, where my responsibilities involved maintaining and troubleshooting a diverse range of IT components, from network infrastructure and servers to routers, switches, IP phones, and software applications. My expertise is underscored by certifications from industry leaders such as Cisco, Maipu, and Owl Cyber Defense, attesting to my proficiency in these domains.My educational background includes a Bachelor's degree in Computer Engineering from Cebu Institute of Technology, where I gained a solid understanding of computer systems, hardware, and software fundamentals. I am consistently enthusiastic about acquiring new skills and staying updated on emerging technologies. I value collaboration with fellow professionals in the IT industry. I am open to connecting with you to explore potential opportunities for collaboration and mutual growth.
Listed skills include System Administration, Network Administration, Management, Microsoft Office, and 12 others.