Joshua Daniel Nessia Email & Phone Number

Eau Claire, Wisconsin, United States

To Follow :)

Shanghai, China

MLBB Philippines Official YouTube Postings◉ Upload content from the Animation Team on YouTube Studio following the guidelines, including Thumbnails, End Screens, Subtitles, Cards, and other publishing factors.◉ Create necessary translations on the caption if needed. ◉ Manage the community by re-purposing content from Mobile Legends: Bang Bang's social media platforms.◉ Engage with the audience by responding to their comments promptly.◉ Gather data analytics inside the YouTube Studio to determine insights, audience detail, content performance, and future action plans on published videos.

Shanghai, China

◉ Check and review all the comments made by our Page Moderators weekly to ensure that their replies align with our set quality metrics. ◉ Determine errors and correct them thru intensive coaching as soon as possible to maintain the highest page standards.◉ Perform random spot checks and live monitoring of their current responses.◉ Approve or revise publication materials on the Fan Page.

Shanghai, China

◉ Engage with the players by answering and assisting with any questions or concerns to comments on the Fan Page. ◉ Report to Developers any bugs and technical issues for any isolated cases. ◉ Gather feedback and suggestions from players. ◉ Assist with any Ad Hoc cases by entering required data.

Bacolod, Western Visayas, Philippines

◉ Back office support team that masters all the policies and processes of the product. ◉ Reviews the case, listens to the call, validates the offense, and determines if Phone Agents or Sales Agents made a financially impacting error. ◉ Issue appropriate sanctions to associates to ensure account sustainability once deemed valid.◉ Research with the Finance Department regarding the refund status of customers. ◉ Report to the Clients any discovered or known system issues and provide appropriate action plans or resolutions.

Bacolod, Western Visayas, Philippines

◉ Contact our Travel Partners regarding concerns about our customers' hotel, car, or flight reservations.◉ Review the entire case and execute appropriate action depending on the scenario.◉ Works on each issue promptly based on the required follow-up time with a sense of urgency.

Bacolod, Western Visayas, Philippines

◉ Assists with AdHoc cases from hotel partners regarding the relocation process when they reject the reservation.◉ Determines if the issue is due to relocation and proceeds with relocating if needed. ◉ Contacts customers and provide multiple options with their bookings.◉ Manage direct Client requests regarding relocation. ◉ Exhibits world-class customer service by flipping from a traumatic experience to the best experience with using our services.

Bacolod, Western Visayas, Philippines

◉ Head of processes to all Phone Agents. ◉ Assist with their questions and clarifications regarding a customer's concern. ◉ Handle Supervisor Calls on furious, angry, and irate customers. ◉ Approve credit or refund exemptions to agents to achieve maximum customer satisfaction. ◉ Aid the Team Leaders and Workforce by assisting them regarding staffing requirements (EO, XL), agents' long handling time, and calls in queue.

Bacolod, Western Visayas, Philippines

◉ Escalation Agent receiving the customer from transferred calls by the Customer Care Department.◉ Handle complicated issues which require deep knowledge and experience. ◉ Explain and reinforce policies that require no further action. ◉ Help customers in contacting the merchant depending on their claim.

Bacolod, Western Visayas, Philippines

◉ Frontline Agent taking inbound calls directly from customers.◉ Assists with any problems with their Flight, Hotel, and Rental Car reservations.◉ Answer and troubleshoot any profile or app-related concerns. ◉ Maintain engagement by demonstrating world-class customer service by working above and beyond to ensure every caller ends with a pleased client who will continue their business with us.