Jennifer Dobrowolski Ma/Mba Email & Phone Number

Fort Worth, Tx, Us

Assists nonprofit ticketing clients with managing the accuracy of client database, maintaining accounts, backend programming and maintaince, event building, pricing, reporting, data analytics, hardware and software upgrades, etc. Inkscape, Excel, Python, Jira, ZenDesk, SendGrid, Choice Ticketing.

Directed service-focused sales and call center team to drive growth in revenue, brand engagement, and operational excellence for 200+ event season at multiple sites. - Box Office Call Center: Avg. Handle Time = 3min, Call Rate=1100/wk, Peek Traffic=130/hr (announced AMP onsales)- Neared 55% sold on Broadway FY23 and successfully achieved year-over-year sales in multiple categories.- Launched time-effective customized Tessitura training program focused on quantifying… Show more Directed service-focused sales and call center team to drive growth in revenue, brand engagement, and operational excellence for 200+ event season at multiple sites. - Box Office Call Center: Avg. Handle Time = 3min, Call Rate=1100/wk, Peek Traffic=130/hr (announced AMP onsales)- Neared 55% sold on Broadway FY23 and successfully achieved year-over-year sales in multiple categories.- Launched time-effective customized Tessitura training program focused on quantifying measurable goals reducing training time for new sales reps from eight weeks to three weeks. Customized trainings and translated technical language of software for non-sales users.- Identified & cut in half revenue loss on chargebacks and other major department expenses using reporting system I built in Excel with VBA tools.- Utilized data-centric approaches for box office operations, overseeing rules for CRM and account security while enabling inter-departmental collaboration to ensure regular scrubbing of patron data.- Oversaw seat inventory to optimize comps, house seats, allocations, etc., and distribution to constituents. Provided ticketing settlements, sales receipts, manifests, commissions, and reports by liaising with Directors, Tour Managers, and city officials. Show less

Jacksonville, Florida Area

- Steered functioning of daily activities for 1.3K-seat Lazzara Performance Hall and 700-seat Andrew A. Robinson, Jr. Theatre. - Strengthened relationship with backstage crew with routine communication, retained client representative position, and drove engagement with general public throughout event with oral direction, skillful last-minute negotiations, adherence to client needs, compliance with theatre health and safety standards, mitigation of challenges, and completion of… Show more - Steered functioning of daily activities for 1.3K-seat Lazzara Performance Hall and 700-seat Andrew A. Robinson, Jr. Theatre. - Strengthened relationship with backstage crew with routine communication, retained client representative position, and drove engagement with general public throughout event with oral direction, skillful last-minute negotiations, adherence to client needs, compliance with theatre health and safety standards, mitigation of challenges, and completion of administrative paperwork and event related tasks. Show less

Jacksonville, Florida Area

Directed FOH operations & strategic planning in guest service for 1.9K-seat venue, supervised custodial, security, Sheriff’s Office Contractors, food and beverage, and volunteer ushers. - Oversaw relationships with vendors and tour personnel, setting standards for advancement, on-site logistics, and settlement.- Created and implemented digital reporting solutions leading to standardized information across departments and reduced lost time.

Orlando, Florida Area

Oversaw ticketing operations for 30+ event season, developed/implemented policies and procedures for standardization of sales and guest relation protocols, and directed workflow efficiency of daily operations. - Utilized Ticketmaster Host and EMT to build/modify events, organize payments, printing & mailing, data mining, build promo offers, run canned reporting or customized AUTYPES, RECLASS or REPRICE seats, REZONE or blackout seats, etc.

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