Jennifer Dockery Email & Phone Number

Sacramento, California

-Liaise with superior to make decisions for operational activities and set strategic goals-Supervise staff from different locations and provide constructive feedbac-Revise and/or formulate policies and promote their implementation-Manage relationships/agreements with external partners/vendors such as hotels and rental car agencies-Yearly rate contract negotiations on a global level accross multiple locations for all accounts-Source new business and account opportunities-Provide outstanding leadership to team members, including opportunities for coaching and development, to maximise work output and work quality-Identify patterns and problem areas, and implement effective solutions to increase efficiency-Report regularly to CEO with completed on-time projects and project outcomes-Maintain strong relationships with clients to drive sales and network with new clients

Cae Dallas

-Secure travel and transportation arrangements for aviation clients locally and globally. -Utilization of Sabre GDS system for creation of hotel reservations, rate inquiries and property information-Rate negotiation and relationship building with hotels worldwide and rental car agencies.-Focus on client retention by building loyal relationships based upon providing above average customer service.

Dfw Airport

Accountable for the effortless movement of guests in and out of the hotel and providing exceptional levels of guest service through the guests' stay. My efforts contributed to ranking of #1 Hyatt Hotel for Overall Satisfaction 2010 and #2 Hyatt Hotel for Check In Process 2010 (based on Maritz Survey results) My efforts also contributed towards Front Office earning the “Department of the Year” award 2010 for Grand Hyatt DFW.* Act as Manager on Duty and responded to emergency codes, ensured all guests were being treated in an efficient and courteous manner and that all Hyatt standards were being applied. * Supervise the activities and the service levels of guest services, PBX, reservations and front desk divisions.* Plan and facilitate monthly department meeting presentations to engage, train and motivate staff* Ensure the timely completion of performance evaluations. * Inventory management on sold out nights to ensure maximum revenue generation* Responsible for maintaining budgeted expenses, profitability, payroll productivity for the front office. * Review and report on daily, weekly, and monthly payroll expenses. * Handle and resolve guest complaints as MOD* Develop action plans to correct department errors and ensure staff engagement* Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.* Loading of rates/group blocks into Opera PMS and PassKey

Grapevine, Tx

Oversee a work group of 3 staff handling a $ 10.0 business segment, 11 salespeople, both SFN and remodel. Manage relationships with existing and new customers providing primary communications link between the Customer, Sales Team, Operations, Installers, and Service Techs. *Responsible for job reviews, conducting weekly meetings, goal attainment, service escalation, PIP programs, morale.*Single point of contact for orders, service, OMS, POETS, PDQ, etc.*Attend weekly functional meetings with Finance, Sales and Installation teams.*Single point of customer contact for escalated issues.*Plan and coordinate the defined post sale process of window & door orders*Input orders in Pella Order Entry system, schedule production, pre-finish, delivery, installation, and service scheduling for customers of an assigned group of sales reps.*Work closely with customers and sales reps to ensure the timely, accurate, and complete resolution of all customers' expectations, ensuring very satisfied customers.

Dfw Airport

Accountable for the effortless movement of guests in and out of the hotel and providing exceptional levels of guest service through the guests' stay. * Acted as Manager on Duty and responded to emergency codes, ensured all guests were being treated in an efficient and courteous manner and that all Hyatt standards were being applied. * Supervised the activities and the service levels of guest services, transportation, and front desk divisions.*Acted as interim Reservations/PBX manager in his absence* Ensured the timely completion of performance evaluations. * Responsible for maintaining budgeted expenses, profitability, payroll productivity for the front office. * Reviewed and reported on daily, weekly, and monthly payroll expenses. * Handled and resolved guest complaints. * Developed action plans to correct department errors.* Developed and facilitated front office training program as launched company-wide by Hyatt corporate.

Irving, Tx

Associate recruitment, training, staffing and call monitoring. Creation and distribution of nightly closing reports. Staff supervision training and coaching . Reservation based customer sales and service including complaint resolution.

* Airline reservations and ticket sales by phone, customer service and complaint resolution

Music

Education record