The following offers a few highlights of my experience:• Clerical: Knowledge of administrative and clerical procedures and systems such as word processing, database maintenance, managing files and records, transcription, report generation, designing forms, and other office procedures and terminology. Ability to analyze and interpret information both written and mathematical.• English Language: Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar• Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.•Dynamic communication style: I am adept in building relationships, consensus and a shared sense of purpose. I am known for my ability to quickly establish trust with employees, mediate disputes and motivate others into action. I am also considered very approachable and am known as being able to put people at ease and feel comfortable. •Experience in training: A constant throughout my career has been my passion for the design and delivery of staff development programs. I have been responsible for rolling out several training programs and also have participated in process improvement meetings throughout my various positions. Adept at developing and communicating SOPs to managers, employees and peers.Specialties: Personnel management, customer service, verbal and written communication, computer systems, training and mentoring, team motivation, payroll, purchasing, reports and meeting presentations,