Jd Osman
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Jd Osman Email & Phone Number

Leading innovative customer centered teams. at Quality Plumbing and Mechanical Inc.
Location: United States, United States, United States 10 work roles 3 schools
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Current company
Quality Plumbing and Mechanical Inc.
Role
Leading innovative customer centered teams.
Location
United States, United States, United States

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Jd Osman is listed as Leading innovative customer centered teams. at Quality Plumbing and Mechanical Inc., based in United States, United States, United States. AeroLeads shows a matched LinkedIn profile for Jd Osman.

Jd Osman previously worked as Company Owner at Quality Plumbing And Mechanical Inc. and Director Of Growth Marketing / Admissions at National Heritage Academies. Jd Osman holds Ba from Michigan State University.

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About Jd Osman

Accomplished global executive leader in sales, marketing, and digital evolution with a 20+ track record of creating better customer experiences, innovating products, optimizing go-to-market programs, all driving increased revenue. At my core, I’m a strategic fixer. Just what does that mean? I lead venturesome and fast-moving teams to “think outside the box” formulating innovative ideas to both consumer and technically oriented problems. My 20+ years of experience is a tapestry highlighting innovation (fixing things) across the spectrum of sales, marketing, consumer experiences, and digital evolution. I’m very fortunate to have served great leaders who provided me with opportunities to fix what was not working, create what was not yet there, and simplify the complicated. I love to learn. I have an actively inquiring mind, and lively interest to know and learn about customer drivers, systems, facts, and behaviors. I have a thirst to understand what makes customers tick, what are their pain points, and what are unexpected ways to solve them. Success is not an accident, and it takes rigor. Across my varied roles, my approach has been similar:- Understand what is broke, hard to do, and just plain needed by the customer.- Validate opportunities with data and preferably lots of it. - Establish clear strategies to delight the customer and thus drive revenue.- Build strong nimble cross functional teams and trust them to be awesome at what they do.- Measure the heck out of it, learn, and adapt. I have championed innovation for companies global, national, and local, in consumer goods, direct selling, education, health & wellness, and business ownership. I have worked for great companies and brands including:- Gerber Baby products: #1 baby food share holder - Novartis Consumer health: leader in OTC brands and products- Nutrilite: Globally #1 brand of vitamins, minerals, and dietary supplements- Amway: #1 Direct selling company globally- National Heritage Academy: leader in K-12 educationI have excellent analytical and relationship management skills, and I am recognized as out of the box thinker who develops innovative ideas for solving everyday problems more efficiently. I am an effective team leader with active coaching, training, and mentoring skills, multi-tasking capacity to work independently and in a team, and the flexibility to meet shifting goals and tight deadlines.

Current workplace

Jd Osman's current company

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Quality Plumbing and Mechanical Inc.
Quality Plumbing And Mechanical Inc.
Leading innovative customer centered teams.
10 roles · 35 years

Jd Osman work experience

A career timeline built from the work history available for this profile.

Company Owner

Current
Quality Plumbing And Mechanical Inc.

Growing a business is hard, owning a business comes with a greater sense of duty to your team and customers.

Sep 2024 - Present

Director Of Growth Marketing / Admissions

Grand Rapids, MI, US

  • Responsible for developing data-driven go-to-market strategies, building awareness, demand, and increasing conversion with a distributed team of 62 to grow users and revenue.
  • Leading customer segmentation and primary market research for positioning and customer drivers.
  • Improve customer journey through human-centered design and design thinking methodologies.
  • Served as data and KPI lead to determine opportunities, measure impact, comprehend pain points, and optimize the customer experience.
  • Collaborate with over 100 schools to develop customized GTM programs and verticals emphasizing research, product messaging, advertising/promotion, lead generation, and customer conversion/retention.
  • Oversee marketing budgets and channel tactics, including digital, traditional, social, and in-field.
Jul 2020 - Sep 2024

Senior Global Manager, Digital Channel Strategy & Experience Design

Ada, Michigan, US

  • I directed the customer experience (CX) function and strategy teams developing the enterprise B2C strategy for the web, native apps, e-commerce, and B2B CRM tools. Collaborated with analytics to build performance.
  • Established global digital transformation strategy for both web and native applications as well as directed a global team to research, prototype, test, and build a new business performance tracking app.
  • Dexterously restructured customer journey /experience to enhance online sales, increase order size, increase order frequency, and minimize abandoned carts.
  • Instrumental in enhancing the voice of customer activities and orchestrated development, the launch of customized business tool training, and change management programs.
  • Oversaw rebuilt CRM capabilities and training program for global business owners.
  • Partnered with Global Sales and Marketing on digital tools enhancements and launches
2017 - Jul 2020

Senior Global Manager, Sales And Marketing Solution Development

Ada, Michigan, US

  • I collaborated with top global business owners developing their marketing materials and selling processes to enhance revenue. I orchestrated research across 14 global markets, collaborated with matrixed functions.
  • Instrumental in enhancing nutrition category sales and margins in collaborating with top leaders launching new materials/programs.
  • Lead primary research and used findings to build new selling materials customized for each business owner.
  • Effectively corrected sales process, field training, and category focus while designing customized global training programs in 16 different languages.
  • Liaised with Account Managers and Business Owners to deploy new marketing programs and instruction
  • Spearheaded the development of new Learning/Training materials and global integration.
2014 - 2017 ~3 yrs

Senior Global Manager, Amway Business Opportunity Brand

Ada, Michigan, US

  • I was responsible for directing the end-to-end repositioning of the Amway brand globally. I oversaw agency partners for research, creative concepts, and multi-channel marketing materials while managing external.
  • Enhanced recruitment across partner markets and expanded business renewal.
  • Lead primary qualitative and quantitative research to drive positioning.
  • Managed the development of brand standards, positioning, and creative materials.
  • Oversaw budget and partnership with local and global PR & Marketing agencies.
2011 - 2014 ~3 yrs

Senior Brand Manager, Nutrilite Health And Wellness

Ada, Michigan, US

  • Led the marketing team in growing and building Team Nutrilite; a global program leveraging national sport sponsorships with local integration to build awareness for Nutrilite health products. I was responsible for.
  • Managed acquisition and activation for global sport sponsorships including AC Milan, Ronaldinho, marathon sponsorships and global Olympians.
  • Lead global agencies to develop and marketing materials and global PR company.
  • Created local activation tool kits to optimize global sponsorships.
  • Oversaw budget and partnership with local and global PR & Marketing agencies.
2005 - 2011 ~6 yrs

Director, Drug Channel Sales

Basel, Baselstadt, CH

Operating within highly-competitive drugstore channels with $60M P&L responsibility, I reengineered promotions, packaging, and pricing - plus secured new distribution channels. Products included OTC brands like Theraflu, Excederine, Tums, and GasX. During my time in this role, I realized $12M incremental sales improvement and eliminated 5% spend.

2003 - 2005 ~2 yrs

Business Development Manager

Basel, Baselstadt, CH

Reporting to the Director of Channel Sales, I revamped our entire sales approach, modernized reporting dashboards, and redesigned retailer, merchandising, and promotional strategies. In just 1-year I influenced 10% organic growth.

2002 - 2003 ~1 yr

Senior Brand Manager

Arlington, VA, US

With ownership of a $70M business segment within the Gerber Baby brand, I expanded household penetration by 8% in 1-year, launched an average of 5 products annually, and improved sales across all categories by 12%.

2000 - 2002 ~2 yrs

Senior Brand Manager, Corporate Marketing

Ada, Michigan, US

In addition to commercializing 12 nutritional/health products during my time in this role, I also launched new probiotic/protein powder supplements that generated $50M new revenue.

1991 - 2000 ~9 yrs
3 education records

Jd Osman education

Ba

Michigan State University

Mba, Marketing

Grand Valley State University

Ma, Organizational Communications

Western Michigan University
FAQ

Frequently asked questions about Jd Osman

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What company does Jd Osman work for?

Jd Osman works for Quality Plumbing and Mechanical Inc..

What is Jd Osman's role at Quality Plumbing and Mechanical Inc.?

Jd Osman is listed as Leading innovative customer centered teams. at Quality Plumbing and Mechanical Inc..

Where is Jd Osman based?

Jd Osman is based in United States, United States, United States while working with Quality Plumbing and Mechanical Inc..

What companies has Jd Osman worked for?

Jd Osman has worked for Quality Plumbing And Mechanical Inc., National Heritage Academies, Amway, Novartis, and Nestlé Nutrition North America (Gerber).

How can I contact Jd Osman?

You can use AeroLeads to view verified contact signals for Jd Osman at Quality Plumbing and Mechanical Inc., including work email, phone, and LinkedIn data when available.

What schools did Jd Osman attend?

Jd Osman holds Ba from Michigan State University.

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