J. Jackson Email & Phone Number

Seattle, Wa, Us

Seattle, Wa, Us

Video Game Content Creator specializing in long-form YouTube videos and mod development. Passionate about gaming and storytelling, I craft captivating stories that engage and inspires my audience. My expertise in video production, narrative development, graphic design, and community engagement ensures each project enhances both viewing and gaming experiences.RESPONSIBILITIES:Everything related to being a sole-proprietorship:+ Develop and produce long-form YouTube videos.+ Create and implement video game mods.+ Design and execute comprehensive content roadmaps and storyboards.+ Create compelling narratives that captivate and inspire the audience+ Utilize video production, narrative development, and graphic design skills.+ Foster community engagement to enhance both viewing and gaming experiences.KEY ACCOMPLISHMENTS:+ Continuing to unfold a narrative saga across six distinct 20-40 episode series, with plans underway for two additional series to conclude this expansive epic.+ Acquired proficiency in a new coding language, optimizing my development process to enable seamless modification and expansion of my mods.+ Achieving consistent month-over-month revenue growth of 20% to 200% in the first half of FY24.

New York, New York, Us

ORG:Global IT | Data Strategy, Science, & Solutions | Business Intelligence & ReportingRESPONSIBILITIES:+Owned the product roadmap and lifecycle management for the data platform and tools ecosystem, ensuring alignment with organizational objectives and scalability requirements.+Acted as the people manager for the Data Ingestion/ELT team, fostering talent growth, setting performance goals, and providing mentorship.+Collaborated cross-functionally with engineering, analytics, and business stakeholders to define requirements, prioritize initiatives, and deliver value through agile product development.+Defined and implemented ingestion pipelines and ELT workflows to streamline data integration, ensuring high performance and reliability.+Partnered with business units to enable self-service analytics through platforms like Power BI and Sigma, driving adoption and democratization of data access.ACHIEVEMENTS:+Spearheaded the migration to Snowflake from various legacy platforms, enabling scalable, cloud-native data warehousing with improved query performance and reduced costs.+Successfully managed cross-functional initiatives to integrate disparate data sources, delivering seamless and automated data ingestion workflows.+Improved analytics adoption by introducing users to tools like Sigma and Power BI, while enhancing their capabilities.+Streamlined team operations, achieving a 15% improvement in ingestion pipeline efficiency through automation and optimization.+Delivered strategic presentations to C-suite executives, influencing data strategy and aligning platform enhancements with business goals.Tools and Technologies:Snowflake | Pentaho | Power BI | Sigma | Azure | ELT Pipelines | Data Ingestion Frameworks | Agile Methodologies | Stakeholder Management

Bothell, Washington, Us

ORG:Global IT | Data Strategy, Science, & Solutions | Business Intelligence & ReportingRESPONSIBILITIES:+Owned the product roadmap and lifecycle management for the data platform and tools ecosystem, ensuring alignment with organizational objectives and scalability requirements.+Acted as the people manager for the Data Ingestion/ELT team, fostering talent growth, setting performance goals, and providing mentorship.+Collaborated cross-functionally with engineering, analytics, and business stakeholders to define requirements, prioritize initiatives, and deliver value through agile product development.+Defined and implemented ingestion pipelines and ELT workflows to streamline data integration, ensuring high performance and reliability.+Partnered with business units to enable self-service analytics through platforms like Power BI and Sigma, driving adoption and democratization of data access.ACHIEVEMENTS:+Spearheaded the migration to Snowflake from various legacy platforms, enabling scalable, cloud-native data warehousing with improved query performance and reduced costs.+Successfully managed cross-functional initiatives to integrate disparate data sources, delivering seamless and automated data ingestion workflows.+Improved analytics adoption by introducing users to tools like Sigma and Power BI, while enhancing their capabilities.+Streamlined team operations, achieving a 15% improvement in ingestion pipeline efficiency through automation and optimization.+Delivered strategic presentations to C-suite executives, influencing data strategy and aligning platform enhancements with business goals.Tools and Technologies:Snowflake | Pentaho | Power BI | Sigma | Azure | ELT Pipelines | Data Ingestion Frameworks | Agile Methodologies | Stakeholder Management

Seattle, Wa, Us

ORG/FUNCTION: Starbucks Technology | Business Intelligence and Data Services | Retail Reporting, Decision CenterRESPONSIBILITIES:Technical Product Manager for our MicroStrategy platform and associated applications. Subject matter expertise in retail data and reporting.KEY ACCOMPLISHMENTS:+ Created an enthusiastic audience and community around Decision Center through the delivery of enhancements to our retail reporting platform serving more than 16k users.+ Presented at MicroStrategy World 2021 on behalf of Starbucks showcasing our design and approach to labor reporting and storytelling.+ Fortified the relationships that the team has with our stakeholders enabling better collaboration and trust cross-functionally.+Delivered new reporting through various topical dashboards that drive in the moment decision making for thousands of store leaders across North America.+Led our efforts to migrate sourcing data for the retail reporting platform from our legacy (oracle) enterprise data warehouse (edw) to our new (azure cloud) enterprise data analytics platform (edap).+Identified opportunities for the creation of new data products in edap and consulted on design that served our reporting team, finance, ops, and other analytics functions.

Seattle, Wa, Us

ORG/FUNCTION: Global Retail Operations Services | Labor, Analytics, Technology & Content | Field Reporting & Ops TechnologyRESPONSIBILITIES:Reporting strategy and governance for our field leaders, as well as product management for a portfolio of associated applications including our our retail reporting application with 16K users and some recommendation engines presented through mobile apps.KEY ACCOMPLISHMENTS:+Identified and evaluated all reporting making it's way to the field from corporate and consolidated value added reporting into our primary reporting platform or retired legacy reporting that was no longer needed.+Created a culture shift, and shift in approach, for the development team of the reporting platform by immersing them in experiences with our audience (in-store immersions with store managers, in-person roundtable with regional directors/district managers/store managers) and co-developing a community with them and our audience on internal social media.+Set a goal to have monthly releases and delivered enhancements that our userbase was enthusiastic about every time.+Got to award the tech team with a team Bravo Award (a Starbucks recognition program) in-front of their org townhall. Extra meaningful to me because I've received these awards and I've gotten to offer input on who to issue them to, but this was my first time delivering them and getting the opportunity to speak about why these partners were being recognized.

Seattle, Wa, Us

ORG/FUNCTION: Global Retail Operations Services | Field Support Center | Ops AnalyticsRESPONSIBILITIES:Curated regular store and executive level reporting, identified new data to use for various analysis I consulted on and created methodology for measurements, and led requirements gathering, documentation, and collaboration with our technology partners.KEY ACCOMPLISHMENTS:+Built an AWS data lake combining data from eight separate CRMs and two telephony systems to support automating contact center reporting.+Supported Ops Services and Partner & Asset Protection with analysis around neighborhood safety for our store partners & customers. This reporting helped us to identify stores that would benefit from extra investments in labor or other safety precautions.+Created models for a natural language processing tool our team built in-house, which allowed us to retire a vendor contract we had for this service saving us 700k/year.+Product managed a social media bot we developed for categorizing posts on internal social media to help direct posters to appropriate support resources (contact centers). We trained it using CRM data from the data lake we built and this bot was tagging posts with the appropriate resource correctly more often than the human subject matter experts working in the contact centers that posters would be reaching out to.

Seattle, Wa, Us

ORG/FUNCTION: Starbucks Technology | Technology Infrastructure & Enablement | Service Operations & Integrations | Technology Service Center, ReportingRESPONSIBILITIES:Partnered with various stakeholders in global technology, digital ventures, and retail operations services to develop meaningful dashboards for key technology systems. Elicit or deliver requirements for production support readiness of new services. KEY ACCOMPLISHMENT:+Transformed and up-leveled the reporting capabilities of the team, helping to drive better storytelling and strategy creation for continuous service improvement.+Established a roadmap and framework for identifying improvement opportunities for support, created improvement plans, and engaged with system owners, operations services, and global technology to execute improvements whether they be system enhancements, refining support process, and/or educating end-users/influencing operator behavior.+Developed relationships with partners across orgs new to our service management environment with immersion, providing direct coaching or by socializing them with owners of similar products/services who've established good production support practices, ensuring they were confident support partners delivering exceptional service to our partners.

Seattle, Wa, Us

ORG/FUNCTION: Starbucks Technology | Technology Infrastructure & Enterprise Security | Service Operations & Hosting | Technology Service Center, Operations & LearningRESPONSIBILITIES:Knowledge Management - Author new content, review and publish all content for US technical and functional support teams.Training Program Manager - Supporting Seattle Service Desk with content creation, scheduling, training the program's facilitators, and presenting.IT Project Resource - Work with business and technology project teams to ensure new services meet user needs, can be delivered, and can be sustained after implementation and deployment.Reporting - track and analyze data on technology deployments, forecast support requirements, provide feedback on existing trends, and offer new solutions to improve user experience.KEY ACCOMPLISHMENT:+Led the training track for our launch of BMC Remedy 7.4.6 - created training plans, delivered training material, prepared facilitators, and facilitated training sessions for a global deployment of our new ITSM platform to 1,500 global users 'just in time' for a 'follow the sun' go-live. This effort supported all levels of my organization- from users performing first-level troubleshooting at service desks in Shanghai, Budapest, and Seattle- to advanced functional/technical teams in China, India, Switzerland, the Netherlands, UK, and US- to ITSM administrators and individual system service owners and product owners around the globe.+Followed up the deployment of Change, Incident, & Problem Management modules in ITSM with a migration from our legacy Knowledge Management system (Primus) into ITSM. Coordinated efforts to update, validate, and flag content for migration.

Seattle, Wa, Us

ORG/FUNCTION: Starbucks Technology | Technology Infrastructure | IT Service Management | Technology Service Center, TrainingRESPONSIBILITIES:Training program manager for the Seattle Service Desk and auxiliary contact centers focused on widescale deployments. KEY ACCOMPLISHMENT:+Created a deployment team tasked with the rapid deployment of new POS software to over 6,000 stores, more than 20,000 endpoints.+Supported the deployment of new devices and software to retail locations in the US, Canada, and UK.+Scaled the training program that typically saw 6-20 new hires per year to meet the needs for training 6-20 new hires per month.

Seattle, Wa, Us

ORG/FUNCTION:Starbucks Technology | Technology Infrastructure | IT Service Management | Technology Service Center, TrainingRESPONSIBILITIES:Trainer at the technology service desk.KEY ACCOMPLISHMENTS:+Replaced a dated and simple onboarding experience for the technology service desk with a deep curriculum that not only demonstrated the "how" by the "why" in regard to tools, troubleshooting, process, and policy.+Updated standards around documentation and created a documentation tool with MS InfoPath forms, that wasn't required, but was highly adopted by all service desk analysts because of it's ease of use and built in help linked to our knowledge base.+Took ownership of our knowledge management process to ensure standardization around approach to writing/publishing knowledge article and collaborated with SMEs across the enterprise to ensure knowledge articles we're kept up-to-date.

Seattle, Wa, Us

ORG/FUNCTION: Starbucks Technology | Technology Infrastructure | IT Service Management | Enterprise Help Desk, SupportRESPONSIBILTIES:+First-level core troubleshooting for hardware/software systems issues.+Provided functional and technical support for non-retail (office-based, warehouse/distribution center, and roasting plant) users in North America as well as supported retail locations in the US, Canada, and UK.+Identified trends in continuing hardware, software or systems problems.+Documented user problems, resolution, and new solutions.+Escalated issues to additional functional and technical support teams as necessary.KEY ACCOMPLISHMENTS:+Became the first Tier 1 analyst trained to supported the Incident Management team and worked as an Incident Specialist to coordinate restoration efforts on medium, high, and critical incidents.+Took on a development opportunity to perform system admin tasks in BMC Remedy 6.x, managing user and location records.

Seattle, Wa, Us

ORG/FUNCTION:Retail Operations | RetailRESPONSIBILITIES:Scheduling, payroll, inventory, ordering, merchandising, staffing, coaching & development, and peer support in our retail stores.KEY ACCOMPLISHMENTS:+Provided legendary customer service.+Regularly beat operational goals. +Developed multiple partners (staff members) from baristas into supervisors and on into management.+Became of Coffee Master earning my black apron.+Solo managed a store for a year while a store manager was identified.