Justin Doty

Justin Doty Email and Phone Number

Customer Experience Specialist at Apartments247.com | MS IO Psychology student at Texas A&M | Organizational Development | HRM | Instructional Design | Learning & Development | Project Management @ Apartments247.com
las vegas, nevada, united states
Justin Doty's Location
College Station, Texas, United States, United States
About Justin Doty

I am enrolled at Texas A&M University pursuing an MS in Industrial-Organizational Psychology, which focuses on studying workplace behavior and improving organizations through evidence-based practices. I am passionate about organizational development and have experience with personnel analytics, instructional design, job analysis, data analysis, and project management.Throughout my professional experiences, I have worked to create innovative solutions to both external and internal issues. This process has involved managing projects and collaborating with multiple department heads to ensure deadlines meet customer expectations. Additionally, I have created multiple instructional documents to be utilized by teams to assist with new hire training and have personally trained multiple departments on the Freshdesk CRM system. I currently supervise a team that manages the reputation of client social media pages by implementing the latest techniques and influencing policy decisions.If you have any questions, feel free to send me a message.

Justin Doty's Current Company Details
Apartments247.com

Apartments247.Com

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Customer Experience Specialist at Apartments247.com | MS IO Psychology student at Texas A&M | Organizational Development | HRM | Instructional Design | Learning & Development | Project Management
las vegas, nevada, united states
Employees:
38
Justin Doty Work Experience Details
  • Apartments247.Com
    Customer Experience Specialist
    Apartments247.Com Aug 2023 - Present
    Pahrump, Nevada, United States
    • Increased team efficiency by 25% through supervising the Social Reputation Management team; including shaping procedures, training new team members, writing instructional documentation, performance analysis, and task management• Increased service compliance by 10%, auditing 250+ contracts to make sure services are being fulfilled• Increased engagement by 75% performing social media management for 700+ accounts• Maintained a 98% satisfaction rate by developing a bi-weekly content audit program for 700+ social media pages to ensure accurate records• Consult on customer service issues, train team members on project management, and continue prior duties • Continue to administer the Freshdesk system, providing regular support and supplemental training for users
  • Apartments247.Com
    Customer Service Representative
    Apartments247.Com Mar 2018 - Aug 2023
    • Reduced emails sent by 5% and increased interdepartmental communication by inaugurating the Freshdesk system and training 7 departments• Decreased new hire training time by 15% by designing 2 comprehensive training documents• Ensured standards are met by performing quality control on 100+ new websites• Processed 100+ requests a day by managing a service inbox• Created, dispensed, and oversaw tasks based on customer needs• Handled 8,000+ projects in 2023; collaborated with department managers to ensure client expectations and project deadlines were met

Justin Doty Education Details

Frequently Asked Questions about Justin Doty

What company does Justin Doty work for?

Justin Doty works for Apartments247.com

What is Justin Doty's role at the current company?

Justin Doty's current role is Customer Experience Specialist at Apartments247.com | MS IO Psychology student at Texas A&M | Organizational Development | HRM | Instructional Design | Learning & Development | Project Management.

What schools did Justin Doty attend?

Justin Doty attended Texas A&m University, University Of Nevada-Las Vegas.

Who are Justin Doty's colleagues?

Justin Doty's colleagues are Rodney Montgomery, Steven Arnold, Stephanie Haller, Megan Swingle, Christopher Lien, Justin Doty, Thomas O'rourke.

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