Promoted to this role, with increased responsibility of managing and supporting 18+ call centers and one direct report. Help lead Protection Plan Premier sales and account management of Asurion care centers supporting DIRECTV, and supporting sales performance across all DIRECTV care channels. Provides consultative leadership both remotely and onsite in the field as needed, with a focus on channel management and overall existing customer business. Helped create new automated sales reporting criteria.✔ “President’s Cup Award” and “Difference Maker Award” Winner in FY’15✔ Achieved highest channel sales rate in program history in Q4 of FY’15✔ Manage a $1M+ budget for new incentive plans, in addition to sales contests across all centers.

Promoted to this role. Tasked with developing and nurturing strong client partnerships in the Midwest territory, consisting of nine call centers. Worked cross functionally to review and analyze performance across Midwest to determine opportunities and implement sales best practices to achieve growth, both long and short term. Used Total Mobile Protection to help centers achieve other key KPIs such as Call-In Rate, NPS, and AHT.✔ “President’s Cup Award” winner in FY’13; “Sales Leadership Award” winner in FY’12.✔ Conceptualized, developed and implemented a new “Champion Program”, successfully transforming the area culture, resulting in Midwest becoming the top producing area in the country.✔ Spearheaded the ongoing training and development of all levels of area leadership.

Hired to manage and oversee five call centers and support the entire Verizon account.

Promoted rapidly to Sales leadership role managing five locations and 100+ employees. Instrumental in leading team to exceed aggressive revenue targets, customer loyalty objectives and personnel development goals. Conceptualized, developed and implemented creative marketing and advertising strategies, training programs and sales incentives to promote a positive “client-first” culture that rewarded over-achievement, with a focus on customer acquisition and retention. P&L and budget responsibility of 250k+. ✔ Led Chicago Central Suburbs Market to finish #1 nationally in total PHP Take Rate, from June 2010 through July 2010; achieved a 31% higher than the Illinois division with 72% YTD PHP Take Rate.✔ Recognized as the “Blackberry Champion of the Chicago Central Suburbs Market”, May 2010.✔ Career Development Program Mentor Manager; built exceptional independent sales and leadership team through empowerment style, analysis, evaluation, training, coaching, and leadership.