President at UPM, a $25 million plastics manufacturing injection molding company located in the Los Angeles area.Specialties: 30+ years experience in the industry, systems development, ISO 9000 development, TS 16949 development, server implementation, Oracle installations, ERP systems, budget development, cash flow forecasting, headcount analysis, vendor rationalization, customer relationship management.Every day brings new opportunities to grow and learn with the overall objective of being better tomorrow.After a successful turnaround of the company all the focus has been on growth and stabilization of the company. Debt reduction, capital investments, customer retention, and lean implementation are the top objectives.UPM strives to develop a culture of self improvement where any employee with the willingness to learn can grow and become better at their jobs. As we are human and make mistakes, we teach our employees to learn from those mistakes, truly understand why it happened, and develop better ways to do things.Because UPM is privately held, decisions are made quickly and without lots of red tape. Customer service is our greatest goal. We want raving fans of UPM, anything less is not good enough.We push for excellence in our operations and ask our technical staff to constantly ask, "can we do this better". The factor we tell our employees that is number one is trust. Our customer place a lot of trust in us. In most cases if we fail to meet a deadline, deliver parts that are not to specifications, or do not respond to a request, we put our customer's business on the line. We tell our employees that if our customers cannot trust us then there is no relationship.