● Implement sustainable processes and system improvements in an effort to reduce expenses, lead times and risk● Participate in negotiations, establishing NDAs/MNDAs and MSAs with potential long-term suppliers

● Manage JIRA queue and facilitate purchase requests through Pcard use and PO generation in COUPA and SAP● Investigate IOHs and resolve invoicing issues, expediting payment of vendors and maintaining healthy business relationships

● Collaborate with category managers to mitigate disruptions between internal engineering teams and vendors

● Act as liaison between Purchasing and Shipping & Receiving, increasing cross-department awareness and cohesion ● Collaborate with engineering and production teams to ensure proper assembly parts are allocated, purchased and stocked● Review open POs, via direct communication with vendors, resulting in timely updates and minimal supply chain disruptions● Spearheaded self-directed cycle count procedures, optimizing and replacing expensive physical inventory process● Identify, collect, and analyze cycle count KPIs; report findings directly to Chief of Finance and Chief of Operations● Assist in verifying POs to compartmentalize and organize materials, maintaining inventory accuracy and streamlining workflow

Duties included, but were not limited to:● Drove sales through upselling and maintaining a membership application rate of 3% in a store with an average of 1.5%● Trained new employees by establishing goals, providing coaching conversations along the way and evaluating success ● Helped merchandise and manage over $4,000,000 of annual stock throughout the store, driving sales and growth● Executed promotional initiatives, working primarily on the sales floor to ensure uniformity across Barnes & Noble locations● Partnered with Booksellers to provide excellent customer service, effectively and efficiently resolving customer issues

Duties included, but were not limited to:● Aided in daily management operations as keyholder, i.e. - lead the team, maintain organization and update communication logs● Responsible for resolving customers’ technical difficulties with NOOK through one-on-one appointments and group workshops ● Nominated for the Above & Beyond Award for exemplifying company’s core values: customer service, teamwork and respect● Trained in back-of-store procedures, receiving store shipments and facilitating effective daily operations

Duties Included, but were not limited to:● Curated store stock, placing $4,000 of replenishment orders weekly based on sales trends, time-sensitivity and inventory levels ● Took responsibility for researching innovative and ambitious product lines, surveyed customers and processed feedback; presented findings as actionable investment opportunities to the owners, resulting in an increased market footprint of 66%● Organized and managed tournament events within the store, resulting in a 300% rise in customer participation● Built and strengthened business relationships with customers and clients through, personable, one-on-one conversations● Discussed potential business strategies and options with vendors to foster a mutually beneficial relationship between entities● Often worked independently, helping to reduce overhead payroll expenses● Contributed to social media and the store's online presence, increasing the store's influence and potential clientele● Maintained daily records of sales and receipts, controlling shrink and maximizing potential for profits● Communicated effectively with store owners by composing detail-oriented closing reports, resulting in optimal team cohesion

Duties included, but were not limited to:● Prepared hardware for test batteries, upholding qualitative assurance● Analyzed research data, showing an ability to interpret and synthesize charts, figures, graphs, spreadsheets, and tables● Provided maintenance and upkeep of warehouse facility, increasing productivity and operational fluidity

● Tutored 15 to 30 college students at a time in mathematics courses, leading them to successfully pass their courses with over a 99% success rate● Responsible for multiple groups of students at once, demonstrating a strong ability for multi-tasking