John Downey Email & Phone Number

Redmond, Washington, United States

• Implement sustainable processes and system improvements in an effort to reduce expenses, lead times and risk
• Participate in negotiations, establishing NDAs/MNDAs and MSAs with potential long-term suppliers

• Manage JIRA queue and facilitate purchase requests through Pcard use and PO generation in COUPA and SAP
• Investigate IOHs and resolve invoicing issues, expediting payment of vendors and maintaining healthy business relationships

Brookfield, WI, US

• Collaborate with category managers to mitigate disruptions between internal engineering teams and vendors

Niles, IL, US

• Act as liaison between Purchasing and Shipping & Receiving, increasing cross-department awareness and cohesion
• Collaborate with engineering and production teams to ensure proper assembly parts are allocated, purchased and stocked
• Review open POs, via direct communication with vendors, resulting in timely updates and minimal supply chain disruptions
• Spearheaded self-directed cycle count procedures, optimizing and replacing expensive physical inventory process
• Identify, collect, and analyze cycle count KPIs; report findings directly to Chief of Finance and Chief of Operations
• Assist in verifying POs to compartmentalize and organize materials, maintaining inventory accuracy and streamlining workflow

New York, US

• Duties included, but were not limited to:
• Drove sales through upselling and maintaining a membership application rate of 3% in a store with an average of 1.5%
• Trained new employees by establishing goals, providing coaching conversations along the way and evaluating success
• Helped merchandise and manage over $4,000,000 of annual stock throughout the store, driving sales and growth
• Executed promotional initiatives, working primarily on the sales floor to ensure uniformity across Barnes & Noble locations
• Partnered with Booksellers to provide excellent customer service, effectively and efficiently resolving customer issues

New York, US

• Duties included, but were not limited to:
• Aided in daily management operations as keyholder, i.e. - lead the team, maintain organization and update communication logs
• Responsible for resolving customers’ technical difficulties with NOOK through one-on-one appointments and group workshops
• Nominated for the Above & Beyond Award for exemplifying company’s core values: customer service, teamwork and respect
• Trained in back-of-store procedures, receiving store shipments and facilitating effective daily operations

• Duties Included, but were not limited to:
• Curated store stock, placing $4,000 of replenishment orders weekly based on sales trends, time-sensitivity and inventory levels
• Took responsibility for researching innovative and ambitious product lines, surveyed customers and processed feedback; presented findings as actionable investment opportunities to the owners, resulting in an increased.
• Organized and managed tournament events within the store, resulting in a 300% rise in customer participation
• Built and strengthened business relationships with customers and clients through, personable, one-on-one conversations
• Discussed potential business strategies and options with vendors to foster a mutually beneficial relationship between entities

• Duties included, but were not limited to:
• Prepared hardware for test batteries, upholding qualitative assurance
• Analyzed research data, showing an ability to interpret and synthesize charts, figures, graphs, spreadsheets, and tables
• Provided maintenance and upkeep of warehouse facility, increasing productivity and operational fluidity

Joliet, Illinois, US

• Tutored 15 to 30 college students at a time in mathematics courses, leading them to successfully pass their courses with over a 99% success rate
• Responsible for multiple groups of students at once, demonstrating a strong ability for multi-tasking

Associate Of Science - As, Mathematics

Mathematics And Statistics

Engineering Mechanics