Jeffrey Peters Email & Phone Number

Los Angeles, Ca, Us

Herndon, Virginia, Us

• Primary point of contact for SAP NS2 Cloud Customers, focusing on HANA Enterprise Cloud (HEC), S/4HANA private and extended editions, and Cloud Application Services (CAS).• Drive end-to-end customer engagement from onboarding to renewal, including service delivery, project initiation, architecture coaching, and relationship management.• Maintain customer satisfaction through issue mitigation, escalation management, and strong stakeholder relationships to maximize partnership value.• Deliver balanced scorecards with KPIs, propose improvement potentials, and conduct service planning meetings.• Explain SAP NS2’s cloud strategy to ensure adoption and drive transformation towards SAP NS2 Cloud Solutions.• Manage overall service/project delivery within scope, budget, and milestones, and serve as single point of contact for service and support.• Support critical customer situations, perform root cause analysis, and prepare proposals and service scoping.• Plan and manage customer release and maintenance activities, develop quality plans, and ensure service plan execution.• Create and deliver monthly service reports, identify upsell opportunities, and collaborate with sales on renewals.• Enable customer satisfaction surveys, review SLA service credit cases, and support commercial change requests.• Liaise with SAP NS2 stakeholders to ensure account success and integration.

Independent SAP Basis Consultant primarily focused on the Aerospace and Defense Industry. Recent clients include US Navy, MIT Lincoln Laboratory, GCSS-ARMY, DLA, Northrup Grumman, USDA and SAP NS2.

Washington, Dc, Us

* Migration of Entire SAP Solution from On-Prem to Gov Cloud running on Amazon Web Services (AWS) and integration to SAP NS2 Shared Services* OS Migration from Sun Microsystems to Red Hat Linux* DB Migration from Sybase to HANA* DB Migration from Oracle to HANA* SAP Software migration to cloud including SAP Enterprise Portal 7.5, SAP ECC, SAP BW, Solution Manager, SRM, CUA, Fiori, MDG, GRC, Enable Now, Web Methods.Project finished about 1 year ahead of schedule

Lexington, Ma, Us

• Integrated SAML 2.0 SSO functionality to various SAP products authenticating to a backend NetIQ Access Manager Identity Provider using a certificate stored on a smart card.• SAP systems include SAP Netweaver Portal 7.5, ECC and BW ABAP systems running on 7.5 as well as Business Objects Enterprise 4.2 SP06 running tomcat on windows with a BW ABAP UME.

Herndon, Virginia, Us

SAP Technical Performance Tuning and Optimization primarily in the SAP Basis and System Architecture space to ensure solid system performance while over 150,000 users are added to the Global Combat Support System - Army. Responsibilities include:* Analyzing various environments weekly Early Watch Reports for degrading performance trends, new and recurring system dumps, and other items that have any negative performance impact on any of the systems.* Determine what can technically be done to tune the system to relieve the pressure of additional capacity and loads, including OSS note implementations, ABAP code enhancements, RFC tuning, and profile parameter tuning.* Write technical analysis and performance recommendation documents for recommendations based on my findings for any enhancements that should be done to improve performance.* Fully test any performance changes in a load test environment to capture before and after results for supporting evidence for any changes to production.

Herndon, Virginia, Us

Short term role in the final cutover phase of a large DB migration and transition to Amazon Web Services. * Assisted with the finalization of a multi-landscape Oracle to HANA migration, major full landscape enhancement pack upgrades as well as moving from an On-Premise to cloud solution. * Built a new SAPRouter for the cloud landscape, which included well over 200 servers. This involved many troubleshooting and diagnosing network/tunnel related issues between the new cloud environment and on premise enclaves. * Modified SAP Service Marketplace to provide support for both the existing on premise environment as well as gaining support for the new HANA Cloud environment for parallel support using two different public facing sap routers.

Washington, Dc, Us

Lead SAP Basis consultant on a Real Property conversion project. Provide customer with technical support and documentation for the configuration of a N+y project landscape. This includes technical specifications and requirements for the project, SLA requirements, as well as on-going BASIS and Security support throughout the project phase.* Created technical requirements for an N+y landscape to support the NS2 team in de-customizing a highly-customized deficiency processing solution. The customized solution was previously delivered before SAP had released the master planning module which supported the deficiency processing methods used by DLA.* During the time of the NS2 project, the DLA ERP System was undergoing a major support stack update, which made for the multi-environment setup even more essential (i.e. N+1 & N+2, plus the promote to production landscape).* Assisted the NS2 team with Basis troubleshooting and security tuning within the Sandbox and delivered the requirements to the DLA basis team for ongoing project support from Development to Go-Live.

New York, Ny, Us

Full-time Senior SAP Basis Administrator providing 24x7 on-call support for a large scale, multi-landscape SAP Environment. * Installed and configured a full scale Governance Risk and Compliance project from POC to Production to relieve pressure from audits regarding the separation of duties in the SAP environment. * Environment was NW7.3 running on Windows 2008 R2 with MS SQL Server, including DR Setup for production.* Performed numerous Support Pack and Kernel upgrades across a variety of components and modules.* Completed two major projects for total landscape transformation to migrate BW 7.3 to full-scale HANA system. Also, a Unicode Conversion in ECC 6.0 as required for a forthcoming implementation of HANA on ECC. * Performed HANA Maintenance and upgrades during the project phase to upgrade to the latest revision 83.* Configured IBM PowerHA on the next generation servers to manage the failover of ERS and ASCS instances.* Configured SSL and HTTPS communications for end-to-end security of web enabled SAP Components including web dispatcher.* Enabled HANA DB Encryption for secure communications between HANA DB and ABAP Client.* Client copies and system refreshes on a regular basis.* Performed Ad-hoc HANA DB Backups.* Transports and TMS Configurations.* Provided production support on a periodic 24x7 on-call rotation.

Dublin 2, Ie

Client: Confidential• Lead Consultant of a 12-person SAP Basis Team, supporting the implementation of 15+ landscapes with a over 70 SAP instances including CRM 6.0 and 7.0, ECC 6.0, SRM 7.0, Netweaver 7.4, Solution Manager 7.1 and many others. All utilized DB2 / Linux.• Regular Basis tasks including system copies, client copies, daily checks, kernel patches, support packs, developer support, performance monitoring, on-call duties, etc. • SME for PI/XI Integration and configuration to external systems.• Configured Enterprise Portal JCo, destinations, Trusted/trusting connections to backend ABAP as well as performance tuning and SLD configuration.• Ran several SP upgrades on Enterprise Portal environment as well as led the installation of a new Netweaver 7.4 Enterprise Portal environment.• Provided functional and technical expertise to plan, analyze, define and support the delivery of future functional and technical capabilities for an application or group of applications.

Client: ConfidentialThe Performance Stress Test (PST) Lead is responsible for managing a team of resources made up of Accenture and subcontractors to deliver performance testing results for multiple projects. The PST lead may need to do the following:• Schedule resources and hardware environment to support performance testing for RBI, Energy, and other projects• Engage the appropriate teams to determine scope of performance testing efforts, hardware requirements, & identify requirements for each project• Coordinate with multiple teams (Basis, app/dev, functional, etc.) to support performance testing efforts• Present performance results to DLA and Accenture management• Perform hands-on testing when needed to support performance testing

Functional Test Consultant for the General Funds Enterprise Business System (GFEBS)Responsible for detailed development of all aspects of assigned business sub-processes and activities (LMP Integration), minding integration between activities and sub-teams to ensure efficiency, integrity and best practice including (but not limited to):* Development of functional solution and application design, build, and test* Design, documentation, and execution of test models and scripts* Ensuring proper support of other IPTs (e.g. Application Development, Training, Operations &Sustainment and Deployment)* Manage self, government counterpart(s) and, in some cases, assigned Accenture and Accenture subcontractor resources to ensure deliverables are completed on time and with high quality

Dublin 2, Ie

SAP Basis Consultant providing final project support and HA/DR support and configuration for final go-live. * Provide maintenance and enhancement support to the CORE application and production post-go live;* Assist in production issues, determining root causes and providing solutions;* Work with the appropriate team members to design, build, test and implement these items;* Report production support status;* Perform updates to system documentation;* Design and implement recovery plans. Landscape management including Sandbox, development, QA, production support, produc-tion, and training. * Matching of SAP parameters across all landscapes* Action SAP Max-attention reports* Client cleanup and lockdown* Leveling of SAP kernel versions and DB2 patch levelsSystem build activities including:* Completion of the Production and production support landscape builds* High availability-disaster recovery implementation and testing* System copies for dress rehearsal (cutover) activities* Training system refreshesProject Support* Manage load balancer and firewall requests* Manage transports* Support project user support requests in a common Inbox* Resolution of tech related HP Quality Center Defects* Support of many concurrent streams of work such as parallel test, point of sale certification, end to end test and conversion.

Lisle, Il, Us

* Maintain a complex multiple platform SAP environment consisting of eight high availability production systems supporting over twenty thousand users worldwide. Implement enhancement pack upgrades as well as support pack and OSS notes following a promote to production strategy. * Installation of new SAP systems on HP/UX 11.31 with oracle 10g databases and Windows 2003 with Microsoft SQL databases. * Perform staging system refreshes from production every week, other system refreshes quarterly. * Third level helpdesk support for end user SAP related issues. * Analyzed and performed corrective measures based on Solution Manager Early Watch reports.

Dublin 2, Ie

* Worked within a dynamic, fast paced environment supporting multiple sites worldwide. * Installation and configuration of mySAP/NetWeaver components on virtualized Windows 2003 with z/os. * Performed adaptive and preventive maintenance planning and implementation. * Wrote technical installation guides and supporting documentation for the Client. * Support Pack and OSS Note planning and installation. * Reviewed project design and code for compliance with standard architectures and performance requirements. * Coordination of SAP platform capacity planning.Selected Achievements:* Over two lifecycle of SAP implementation experience in multiple SAP components.* Gained strong knowledge of project delivery methodology and deliverables.

Mt. Pleasant, Michigan, Us

Maintained the software and hardware of hundreds of computers for faculty, staff and laboratory environments. Provided SAP front end support for users with printer, gui, user menu and saplogin.ini issues. Prepared and deployed computers into production. Cloned servers into virtual machines for a high availability solution for production. Created and modified customized software packages for deployment throughout different departments via SMS. Selected Achievements:Researched and implemented a render farm to utilize CPU's of idle computers throughout the building.Implemented a solution to conform MAC OSX machines to connect to active directory and receive group policy updates.

Jackson, Michigan, Us

Assisted customers via telephone and internet for billing, services and complex account issues. Educated customers of Consumers Energy's broad variety of products and services. Resolved high bill disputes and calmed down irate customers. Assisted in the training and mentoring of new representatives and provided extensive help setting up e-mail via lotus notes and use of specialized company software. Took proper care and caution with gas emergencies to make sure the customer is safe and the company responded within a timely manner.