Jean Denis Pierre Louis Email & Phone Number

~Enhanced user productivity for 180+ companies by managing hardware, software, licensing, and mobile devices, ensuring seamless functionality and connectivity. ~Resolved technical issues via Microsoft Teams, phone, and remote support using Kaseya for ticketing, efficiently diagnosing and implementing solutions to improve user satisfaction. ~Streamlined imaging and deployment of IT equipment, ensuring effective setup while maintaining accurate inventory and asset management within IT Glue documentation. ~Managed and resolved an average of 80 IT support tickets weekly with consistently high first-contact resolution, achieving minimal to zero ticket reopen rates.

Houston, Texas, United States

~Assumed dual roles as IT Support Specialist and Customer Success Specialist within three months, managing customer relationships, leading onboarding, resolving escalated issues, and delivering tailored service presentations. ~Efficiently managed licenses and subscriptions for a user base of over 500 employees, optimizing resource allocation and ensuring seamless access to necessary tools. ~Spearheaded the preparation and oversight of critical data backup reports for litigation support and disaster recovery, ensuring robust data protection and readiness.

Rosenberg, Texas, United States

~Implemented troubleshoot solutions maintaining 14 forklift’s zebra computers saving over $42,000. ~Conducted weekly inventory audits increasing department budget by over $30,000.

Newburgh, New York, United States

~Performed preventative and schedule maintenance on front loaders, Humvee, and Ford trucks. ~Supervised quality assurance program: on-site evaluations, internal audits, and customer surveys. ~Resolved complaints including researching information, implementing resolutions, logging incident reports, and scheduling follow-ups. ~Managed team of 30 + airmen / soldiers overseeing hiring, training, and professional development.

Education record

Certificate, Cyber Security Bootcamp

Education record

Completed training: Network+ | Security+ | Cloud+ | ITIL v4 Foundation | Linux+

Associate'S Degree, Vehicle Maintenance And Repair Technologies

Bachelor Of Science Information System, Computer And Information Sciences, General