Jason Dragoo Email & Phone Number

San Antonio, Texas, United States

Hi-Tex Solutions is a White Glove IT MSP and AWS Consulting Partner. Hi-Tex Solutions specializes in Managed Services providing proactive, real time remote monitoring and management for your critical IT infrastructure and end user environments both in house and in the cloud. When it comes to IT security Hi-Tex Solutions leads the way. Looking to transform your IT infrastructure taking advantage of bleeding edge technology then look no further.

Schertz Texas

San Antonio, Texas Area

I establish myself as a technical advisor to my clients, and ensure our team is functioning as extended members of their IT. Provide a high level of technical support to our customers over the phone, in our ticketing system, in person, or over email. Escalations range from OS level, network communications, database troubleshooting, to informing the client of an application concern.Customer satisfaction and infrastructure reliability is always at the forefront as a member of an account team. I’m responsible for overseeing any complex customer projects and issues taking place to ensure a successful completion. A Systems Engineer must set proper expectations through transparency. I consult with the customers, and provide guidance on how to improve overall environment performance while maintaining security best practice in mind. Most importantly, this is all done while maintaining and strengthening customer relationships.However, additional internal duties are also critical. Mentoring of Support Systems Engineers in one-on-one sessions. Responsible for writing internal wiki documents to knowledge share as a technical leader within the organization, and ensure that lessons learned don’t reoccur on another account base. Architecting infrastructure expansions, and ensuring all proper implementation documentation is gathered for a successfully deployment outcome. Actively involved on the interview board for Engineers wishing to be Architects, and ensuring proper development feedback is provided accordingly.Active member of Rackspace Global Windows Tech Counsel working for my fellow teammates to make Rackspace more effective and efficient.

San Antonio, Texas Area

• Provide unparalleled Fanatical support to 2,500 Intensive Enterprise customers by means of direct communication and ticketing system•Working with the most complex configurations hosted in the Rackspace environment in a 23,000 server plus environment•Manage Windows 2003/08 Server environments utilizing Active Directory, IIS 6/7, Microsoft SQL Server 200x, Microsoft Clustering Services (MSCS), and Storage Area Network (SAN) configurations•Seamlessly interact with networking, backup, datacenter, and engineering teams to provide timely support and guaranteed uptime•Meet customer Service Level Agreement requirements on a daily basis• As a Senior System Administrator on shift serve as an escalation point for teammates and customers and mentored fellow Rackers• Representative on Intensive Windows Tech Counsel working for my fellow Teammates to make Rackspace more effective and efficient• Designed and implemented both Interview material and training material for new and potential Rackers for Intensive.• Wrote many of the environment configuration and build documents used by the support floor.

San Antonio, Texas Area

San Antonio, Texas Area