I ensure the successful and sustained outcomes for the people side of change on simultaneous enterprise wide projects associated with a program or technical release by designing change management solutions that reduce risk and enable benefit realization. Oversee and coordinate project change managers’ efforts to ensure multifaceted change is integrated to minimize impact and maximize organizational readiness.Noteworthy Accomplishments: • Developed a change leadership course for all new leaders that is facilitated by the training department• Innovated enhanced methods and procedures to measure employee adoption on enterprise projects• Successfully designed and executed change management plans on large-scale, multi-year projects that included: o Multiple organizational redesigns o Advanced contact analytics and performance management in call centers o Organizational knowledge and content management portal• Modernized communication methodology to include video and podcasts

Successfully led change management activities on enterprise projects that included: integrating tablets as a sales ennoblement tool in retail stores, new CRM functionalities, and implemented operational and logistic process improvement. • Ensured the successful and sustained outcomes of change initiatives by designing change management solutions.• Recommend approaches to align key organizational stakeholders to the change.• Identify potential resistance areas of the affected audiences, and create mitigation plans and activities to reduce project risks.• Collaborate with organizational leadership, communication, training, and business support teams to develop integrated change management activities for all target audiences.• Ensure project change management activities occur on time, within budget, and with a high degree of satisfaction by those affected.• Enable the project to transition to day-to-day operations. • Implement new tools and tactics into the change management methodology.

Provided individual development, coaching, and leadership for three direct leaders and more than 20 indirect associates across multiple locations. • Provided change leadership across a 4 state territory for an enterprise wide CRM implementation.• Received 2011 Dynamic Leader Award with a 4.0 score (Attained by less than 4% of all leaders annually).• Facilitated New Leader On-boarding for all new leaders within territory• Received the greatest quantity of Customer Advocate Surveys of all units in Northern IL for 2 consecutive years