Jess Drapic Email & Phone Number

Las Vegas, Nevada, United States

Contracted providers and providers groups with payors; linked new providers with existing contracts; managed recredentialing for existing providersSubmitted applications for providers to gain privileges at healthcare facilities and maintain those privileges during reappointmentStreamlined the application process by importing provider data in PDF forms using CSV files, minimizing transcription errors and drastically reducing data entry timeMaintained directory information, CAQH, Availity, and expirables for each provider

Las Vegas, Nevada, United States

Built and maintained Excel sheets for use company-wide, including automation to reduce user errors. At direction of CEO, created a scheduling program that could account for contingencies, position knowledge, show schedule, preferred placement, and requested time off (including approving/denying said request) using Excel program. This program was in beta when the industry shut down due to Covid-19.

Las Vegas, Nevada Area

Promoted from Call Center Lead to Call Center Supervisor as of August 12, 2016Promoted from Broker Department to Call Center Lead as of July 20, 2015Promoted from Phone Room to Broker Department as of May 18, 2015Supervisor Responsibilities: Managing Theater Inventory Across All Platforms for 13 Shows with Multiple Performances Simultaneously; Building and Managing all Excel Sheets for Metrics Tracking; Precisely Tracking All Phone Room Metrics for Billing of Third Party Vendors; Train Leads and Brokers in All Aspects of Their Positions; First Point of Contact for all Technical Issues; Highest Authority for Resolution when Corporate is not in; Track Ticket Trends to Catch Patterns of Fraud; Continue with the Responsibilities that Carried Over--Previous Responsibilities: Supervising Phone and Broker Agents; Resolving Guest Issues; Tracking Agents’ Sales Goals and Progress; Pulling Calls for Grading or to Investigate Guest Issues; Approving Date Changes for Broker Orders; Processing Refunds on Broker Orders; Unlocking Orders on Printed Tickets for Editing; Approving/Denying; Approving Sales for Phone Agents; Filing Broker Paperwork; Checking Bill Backs for Correct Pricing, Approving and Entering if Correct, Sending Back for Revision and Approval if Not; Checking Pricing on Broker Orders, Verifying with Admin if No Match; Performing All Tasks with Minimal (if any) Supervision; Contacting Guests and Brokers Regarding Cancelled Shows, Rescheduling, Exchanging, or Cancelling Orders as Appropriate; Locating Orders Box Office has Difficulty Pulling Up; Phone Sales; Data Entry; Supervising and Training New-Hires; Processing, Inputting, and Replying to Broker Orders; Coordinating Shows for Guests Through Concierge; Processing, Inputting, and Replying to Comps; Proper Handling of Confidential Information Including Personally Identifiable Information and Credit/Debit Card Information; Maintaining Positive Customer Experiences; Resolving Customer Service Issues

Las Vegas, Nevada Area

Rapidly progressed from Crew to the primary Night Manager. Was the manager in charge of Inventory and Waste, and was particularly adamant about food safety.

Las Vegas, Nevada Area

Las Vegas, Nevada Area

Las Vegas, Nevada Area

Provided technical support for the Cheyenne campus at College of Southern Nevada. Other duties included maintenance, inventory, and repair of telecommunications devices and systems in inventory.

Associate'S Degree, Health/Health Care Administration/Management

Diploma Of Education, Medical Insurance Specialist/Medical Biller

Education record

Jlpt Iii Equivalent, Japanese Studies

Improved language skills in daily classes held only in target language and by immersion.

Associate'S Degree, Health/Health Care Administration/Management