Jonathan De Souza Email & Phone Number

London, England, United Kingdom

Waterside Ba Head Office

Manage the relationship with third party suppliers and identify and eliminate inefficiencies.Maximisation of BA’s cash collection, timely and accurate interline billing, including control and reconciliation of Weekly Outward Bill.Extensive data analysis to identify scope for recovery or causes of losses and drive corrective actions.Investigate existing working methods and practices including activities performed by sale points, airports, 3rd party suppliers and make recommendations for improvements to ensure data completeness, quality and revenue protection.Influence the BA strategy on all procedures/processes both internally and in connection with external parties that impact Passenger Revenue Accounting.Responsible for performing comprehensive analyses and exploiting opportunities through data interrogation to identify financial recoveries and prevent revenue leakage.

Waterside Ba Head Office

Accountable for Global network revenue optimisation and protection, managing flight inventory within the fast-paced operational window.Enhanced risk management, minimised revenue impact and negative impact to customer proposition through detailed analysis and assessment of options to provide solutions.Managed customer service in disruption, initiated recovery plans and organised reaccommodation within specific time restrictions to mitigate compensation costs.Managed High Value Customer Helpdesk, retaining brand loyalty and maximising returned revenue.Provided commercial insight and expertise to Global Operations, influenced decision making and took strong action to protect revenue and brand reputation.

London Heathrow

Minimised potential risks by conducting fraud detection, as well as ticket and transaction qualitychecks. Drove resource allocation and facilitated concourse operations through effectivesupervision. Utilised expert-level customer service skills to manage escalations, as well as expediting transfer traffic. Captured revenue growth opportunities by offering premium packages to passengersvia airport upgrade promotions. Ensured BA systems’ security and transactional integrity throughenhanced checks and excellent data protection practice.

Heathrow Terminal 4

Liverpool St / Moorgate / Cheapside / Ludgate Hill

Leisure Management And Sports Coaching

A Level, Business Studies

A Level, English, French

Gcse, English Language, English Literature, Mathematics, 3 Sciences, Economics, French, Geography, R.E.