Jonathon Scofield Email & Phone Number

Raleigh, North Carolina, United States

Apex, North Carolina

• Help managing a centralized inventory management system and oversee equipment tracking (e.g., Racking, decommissioning)
• Racking, cabling and installing new equipment including but not limited to NetApp Storage, multi-vendor servers/compute and Cisco switches.
• Perform basic maintenance and break/fix tasks under the direct supervision of a more experienced support engineer.
• Provide timely written and oral updates of work progress

Apex, NC

Worked in the installation of coax and phone lines in consumer homes. Also installed cable boxes and modem/routers. The job required me to stay on top of incoming work orders and to manage my own time wisely so that I could effectively help customers with their cable service. I had to take inventory of the equipment and materials that I had on hand so that.

Customer service was part of the job, as I had to interact with customers to determine the symptoms and find the correct course of action. I then used a ticketing system to keep the machines matched to their owners and write notes on what the issues were and the progress of the repairs. I had to quickly and effectively diagnose the computers that came in.

Being on time. Keeping the cooler organized. Quickly getting the product on the shelf. Helping customers find things.

Associate'S Degree, Computer Programming

Focused on computer programming. Finished my Associate there with a group project that had us create an ordering system. The program was.

Information Technology

My education at this school has just begun, but I have helped rewire the Ethernet cabling in one of the labs.