João Oliveira Email & Phone Number

Aveiro, Portugal

Role• Application Support Engineer for an international telecommunications companyResponsibilities• Incident troubleshooting and resolution while collaborating with cross-functional teams. Conduct code, trace and log analysis to identify the root cause.• Proactive monitoring and analytical skills for efficient issue resolution.• Document incidents, resolutions and create SOPs for future reference.• Develop automated processes for routine IT tasks. Implement strategies for proactive issue identification.

Coimbra, Portugal

Experience• Automated installation and configuration processes for distributed storage systems within a clustered environment, employing Ansible and Shell Scripting to streamline depolyment procedures.• Utilized Vagrant and VM technologies for testing and development environments.• Designed and implemented a methodology for acquiring performance metrics of such storage systems.Technologies: Ansible, YAML, Shell Scripting, GlusterFS, Ceph, SeaweedFS, Vagrant, Virtualbox, Fio, Python

Setúbal, Portugal

Experience• Managed the technological infrastructure for underlying web servers• Performed routine maintenance tasks and troubleshooted issues on Linux and Windows servers.

Master'S Degree In Informatics Engineering, Communications, Services And Infrastructures

Bachelor'S Degree In Informatics Engineering, Network And System Administration/Administrator

Ciências E Tecnologias