João Oliveira Email & Phone Number

Aveiro, Portugal

• Role
• Application Support Engineer for an international telecommunications companyResponsibilities
• Incident troubleshooting and resolution while collaborating with cross-functional teams. Conduct code, trace and log analysis to identify the root cause.
• Proactive monitoring and analytical skills for efficient issue resolution.
• Document incidents, resolutions and create SOPs for future reference.
• Develop automated processes for routine IT tasks. Implement strategies for proactive issue identification.

Coimbra, Portugal

• Experience
• Automated installation and configuration processes for distributed storage systems within a clustered environment, employing Ansible and Shell Scripting to streamline depolyment procedures.
• Utilized Vagrant and VM technologies for testing and development environments.
• Designed and implemented a methodology for acquiring performance metrics of such storage systems.Technologies: Ansible, YAML, Shell Scripting, GlusterFS, Ceph, SeaweedFS, Vagrant, Virtualbox, Fio, Python

Setúbal, Portugal

• Experience
• Managed the technological infrastructure for underlying web servers
• Performed routine maintenance tasks and troubleshooted issues on Linux and Windows servers.

Master'S Degree In Informatics Engineering, Communications, Services And Infrastructures

Bachelor'S Degree In Informatics Engineering, Network And System Administration/Administrator

Ciências E Tecnologias