• Supported multiple lines of business, such as Food and Beverage, Merchandise, Concierge, Park Entry, Housekeeping, Transportation Ops, and Recreation• Being an active participant in an immersive experience, by using themed language and creating a backstory that helps immerse our passengers in the experience• Worked in a very fast-paced environment, having to organize and deliver luggage to 100 cabins, keeping a composed, but fast pace while bussing in our dining room, and striving to… Show more • Supported multiple lines of business, such as Food and Beverage, Merchandise, Concierge, Park Entry, Housekeeping, Transportation Ops, and Recreation• Being an active participant in an immersive experience, by using themed language and creating a backstory that helps immerse our passengers in the experience• Worked in a very fast-paced environment, having to organize and deliver luggage to 100 cabins, keeping a composed, but fast pace while bussing in our dining room, and striving to make lifetime memories for passengers Show less

• Worked as part of a fast-paced team to process guest orders either at the food counter or through the POS system• Explained menu offerings to guests, so they could gain a better understanding and know their options when ordering

• Managed Key Performance Indicators, such as our critical inventory and labor costs, and built a bench of trainers and shift managers for our unit, as well as other units in our area• Oversaw the operations of a restaurant averaging between $10-12,00 daily, while creating schedules to match business needs, as well as catering to the unique needs of our staff of 40+ college students • Hosted share-it nights for student organizations, which helped us generate more sales and long-term… Show more • Managed Key Performance Indicators, such as our critical inventory and labor costs, and built a bench of trainers and shift managers for our unit, as well as other units in our area• Oversaw the operations of a restaurant averaging between $10-12,00 daily, while creating schedules to match business needs, as well as catering to the unique needs of our staff of 40+ college students • Hosted share-it nights for student organizations, which helped us generate more sales and long-term guests, while also benefiting our communities Show less

• Ran the operation of the restaurant in the absence of the General Manager, running breaks for employees, putting away food orders, and making more prepped food if necessary • Ensuring proper food safety procedures through the use of a HACCP log and hand-washing techniques

Handled an average of 50 incoming confidential calls daily and other communications, which resulted in customer satisfaction.• Managed an extensive electronic filing system of confidential records, which produced efficient operations.• Contacted customers to cross-sell products, which resulted in a growth in sales

• Maintained store stock by taking inventory, which allows for proper forecasting of future stock • Assisted in the new menu rollout setups, whether it was resetting merchandising to match the new look, or helping design new chalkboards for seasonal beverages • Worked closely with our Store Manager on scheduling practices, store organization and cleanliness

• Created prep guides to ensure all crew was following the same guidelines to keep our food consistent for our guests • Minimized bakery waste by analyzing our average nightly waste and ordering less to be produced the next day• Developed new Back of House organization and cleaning methods • Directed the rollouts of our new menu items in our store, ensuring proper schematics were being followed on our lines, and that all menu panels and other store signage were hung appropriately

• Followed training checklists to facilitate proper training protocols • Created monthly checklists and ensure completion of all associate's online training • Assisted in the training of new managers for the unit, as well others in the area

• Maintained cleanliness of the dining room, the appearance of the bakery display case, as well as kept our food orders going out in under 3 minutes• Prepared lemonades, green tea, coffee, cheese, meats and anything else we may need to be set up for success