Justin Dunsworth Email & Phone Number

Shawnee, Oklahoma, United States

- Managed a department of 6-10 IT staff including developers, system administrators, and support personnel to support over 600 employees. - Implemented help desk, documentation, and task management tools and procedures to address operation inefficiencies as well as providing continual peer-to-peer training.- Responsible for maintaining an infrastructure of over 50 physical and virtual servers, 65 switches, 190 wireless access points, and over 250 end-user workstations.- Strengthened security posture across enterprise by replacing over 120 devices that were EoL or unsupported, ensuring all devices are inventoried and domain-connected, implemented password management system, added MFA requirements on critical systems, actively scanning network endpoints for vulnerabilities and risks, developed DRP/COOP plans and procedures, and ensuring MICS/TICS compliance.- Acted as project lead and technical manager for multiple system implementations, conversions, and upgrades. Notable projects include: - VOIP system conversion and installation of 280 IP phones for the Grand Hotel - Migration and upgrade of warehouse & procurement system from on-premises servers to cloud-hosted SaaS environment - Conversion and implementation of Grand Hotel PMS system from on-premises services to a cloud-hosted SaaS environment - Conversion and implementation of Point-of-Sale system with 78 POS terminals to both on-premises servers and cloud-hosted SaaS environments

Shawnee, Oklahoma

- Created a complete web application system used throughout various CPN enterprises. “FIRENET” has a multitude of modules developed in-house that accommodated a wide range of tasks including incident tracking, request/trouble ticketing, customer-facing loyalty point redemption, interactive way finding and digital menu displays, hotel and casino valet, sale and performance statistics, and other modules.- Integrated multiple externally developed corporate databases such as Kronos Workforce Management, Konami Casino Management System, Micros POS 9700, Micros Opera Hotel Management, Intelity, and Ving RFID Door Management systems into FIRENET system for alternative interfacing, data mining, visual data representation, and operational dashboards.- Designed and developed a state of the art web-based event ticketing system used in various CPN venues on an extremely tight deadline of only a few months. This system included a public website to view and purchase event tickets with a seat availability algorithm, will-call interface for printing tickets on Boca ticket stock, tablet based barcode scanning for day-of-show ticket validation, and an administrative back-end for managing events, tickets, sales and statistical reporting, email summaries, and live statistical view used during the events.- Researched and tested new ideas and reported on feasibility of implementations including RFID and Doppler-based golf ball tracking, wireless network geolocation, automated surveillance triggers, license plate recognition system, and other projects using cutting edge technology.- Assisted in coordinating technology installs with vendors during the launch of the new 262 room Grand Hotel.- Maintained and managed multiple Windows Servers for the CPN Gaming Commission. This included monitoring network access due to sensitive data, user and file management, and maintaining consistent uptime. I also developed methods for logging and performing automated server backups and archiving.

Shawnee, Oklahoma

- Developed the predecessor to the current web application system called “SurvNet.” This system contained basic event logging and personnel management tools and was utilized by several departments within the Grand Casino. This system integrated with the Instek Surveillance Management system and centralized specific operational data for access in real time.- Designed and implemented a gaming license management system for the CPN Gaming Commission to track all licensed casino employees. Created a mobile-based remote external interface to access secure gaming license information over HTTPS.- Maintained an extensive surveillance system consisting of analog and IP-based cameras, Linux-based digital video recorders, local and remote command centers, facial/license plate recognition systems, and table game analytics software.

Shawnee, Oklahoma

Developing web application systems and providing technology consulting and services through various markets in Central Oklahoma.

Raleigh-Durham, North Carolina Area

- Investigated reported programming and visual bugs that caused undesired operation within three major gaming titles; Anarchy Online, Dreamfall: The Longest Journey, and Age of Conan: Hyborian Adventures.- Analyzed third party software that would give clients an unfavorable advantage or gave access to unavailable or secure areas. Reviewed accounts of clients that would utilize these bugs to their advantage over other players and took action based on severity.- Worked with development and quality assurance teams during the launch of Age of Conan in Oslo, Norway providing integral feedback on all internal and external game systems and design.- Developed methods of communication between clients, volunteers, and internal personnel via in-house developed reporting tools.

Raleigh-Durham, North Carolina Area

- Installed, maintained, and managed internal company and external community forums using vBulletin forum systems. Regularly reviewed and adjusted access permissions, managed user accounts and their respective roles, and ensured daily backups of forum database.- Created and coordinated a volunteer moderation team and monitored daily activity. Acted as direct representation and official word of the company when making announcements and speaking to customers.- Read and responded to customer feedback through communication mediums including word of mouth, forums, and emails and forwarding valuable ideas and information to the development teams.

Stillwater, Oklahoma

Quality Assurance testing on CMS tools, special sales team, phone and email support.

Oklahoma City, Oklahoma Area