Job Description:1. Implements strategies to fuel growth in the Branch’s deposit base/Bancassurance/IS and other business targets.2. Ensure deposit mobilization and growth of deposit base as per assigned targets.3. Interacts with identified current and prospective clients to increase share of wallet.4. Manages customer attrition and devises policies to increase retention ratio and expand customer base.5. Coordinates with the relevant support departments to ensure smooth management of the branch operations.6. Ensures timely resolution of customer complaints and queries and maintains records of feedback from internal and external customers.7. Monitors and ensures branch operations are in line with service quality standards.8. Manages the employee attrition rate of the branch and helps in devising policies to reduce employee turnover; Gives feedback to supervisor.9. Manages performance and conducts internal training and development activities for staff.10. Ensures compliance with the prudential and regulatory standards and adherence to internal and external policies.11. Does periodic reporting of accounts and reviews MIS reports.12. Reviews performance reports, general ledgers daily and ensures compliance to guidelines regarding transactions generated by branches.13. Acts on observations o the audit and ICU reports to ensure reconciliation of records and resolution of exceptions within…..14. Assists and provides support for internal/eternal investigations into customer accounts and instances of fraud/money laundering. DECISION MAKING AUHTORITY: (Describe briefly the decisions and recommendations that the job holder will be required to make in normal course of business).1. Approving expenses within the budgetary prescription and approval limits2. Proper implementation of laid down operational processes and procedures3. Authorization of transactions as per units assigned4. Staff training, back-ups, and job rotation.

Job Description1. Promoting and marketing the branch and its products2. Meeting with customers and resolving any problems or complaints3. Ensuring there’s a high level of customer service4. Monitoring sales targets5. Reporting to head office6. Supervise activities of the branch.7. Bring in new customers and boosts profits8. Create and analyze management information and reports.9. Coordinate activities among different branches all over the country.10. Help make policies.11. Set targets and ensure they are met.12. Train and supervise staff.13. Interact with local chambers of commerce, development agencies, solicitors, accountants.14. Market and publicize new and existing products and services introduced by the bank.15. Follow all banking polices as determined by the board of directors or owners of the bank.

Job Description:1. Deposit Mobilization.2. Balances priorities to meet sales targets. 3. Manages the customer portfolio for the Bank. 4. Meets and exceeds sales revenue and volume targets within specified time frame.5. Enhances and establishes relationships with existing and prospective customers.6. Daily visits to customers.7. Prepares and maintains monthly performance reports and complete client records.8. Provides updates to supervisor and management on performance & market realities.9. Deals with customers enquiries and ensures resolution.10. Account Opening (Bank Smart & T-24).. 11. Timely handling of all front office activities.