• Served as SME / IT application owner for TI’s customer support forums (e2e.ti.com, e2echina.ti.com).• Supported customer-facing third-party web application (Verint community v11.1) with on-prem web and database servers, using MS IIS and MS SQL Server.• Performed new feature implementation.• Developed and maintained Boomi integrations between existing TI databases and Verint application.• Reported out weekly to leadership on site health, using Splunk, New Relic, and Google Analytics.• Worked with vendors’ professional services team to implement customizations and troubleshoot issues as needed.• Migrated Verint community from cloud hosted to on-prem hosted application, saving TI ~$1M in hosting costs and improving site uptime and performance (project management / code development).• Served as project manager for v8 to v11 upgrade of Verint community applications, improving site performance and upgrading customizations to improve reliability; managed internal resources and coordinated with vendor’s PM over course of project.• Consolidated private customer forums from their website into primary support forum site, allowing TI to decommission site and reduce licensing cost.• Translation and automated posting of support threads from English to Mandarin to increase available technical content for Mandarin speaking customers in China - over 500K new threads of content were published for Chinese customers.• Partnered with Digital Marketing on roadmap and future plans for customer support.

• Served as owner of E2E Verint community site search enhancements; held responsibility for developing requirements, UI / UX experience, and test criteria.• Improved usability and quality of E2E and E2E China site search results, based on feedback from customers and stakeholders.• Generated requirements and facilitated testing and development of automatic PPAP generation and Qual summaries as part of Quality Web Initiative; worked with members of TI’s quality team to develop requirements and refine user experience.• Automated PPAP and Qual summary generation and delivery to customers, reducing backlog by making most PPAPs and Qual summaries available for immediate download on web; reduced cycle time by two weeks on average.• Generated requirements and facilitated testing and development as part of myTI team, for TI.com’s customer account / login experience; worked with UI / UX team, developers, and system architects to implement enhancements to customer login and account management.• Improved usability and added additional error checking for customer profile pages.• Worked with product lines to understand support gaps and areas for improvement; helped apps teams improve their quality of support on E2E.• Shortened response time for responses to customer questions; worked to implement metrics and hold product lines accountable to 24-hour response time to improve customer satisfaction with technical support experience.

• Supported all Embedded Processor distribution and unassigned customers in the Northeastern United States, Eastern Canada, and Southern California.• Travelled into regions at least once per quarter to visit customers and work design issues.• Developed close relationships with all of the Arrow and Avnet FAEs in each region in order to win designs and maintain mindshare at the distributor branches.• Identified target accounts and proposed the system level solutions while maximizing TI content in the customer’s design.• Worked hands on with strategic customers to win sockets and ensure their success.

As the Regional FAE for Renesas, I supported customers in Texas, Oklahoma, Louisiana, Arkansas, the Rockies, Arizona, Southern California, and Mexico as their primary technical contact. I was responsible for all Renesas Semiconductor products, including cell-based ASICs, Gate Arrays, Microcontrollers, discrete devices, and USB 2.0, 3.0 and other interface devices. I worked with customers in market segments ranging from industrial, automotive, consumer, computing, and networking to design in chips based on systems requirements, cost objectives, and technology capabilities. I also presented seminars and webinars on MCU roadmaps and tool flow, ASIC methodology, Synplicity tool flow, customer presentations and training on all Renesas semiconductor products, and provided tactical support of sales and customers on technical issues. I worked closely with distribution to help design in products, train their FAEs and sales force, and maintain mindshare in the distributor branches in my territory.

As a system architect for processor and DSP based ASIC designs, I worked with customers to architect chips based on systems requirements, cost objectives, and technology capabilities. Additionally, I drove the development of new IP for the ASIC standard cell library, and provided tactical support of TI sales and customers on technical issues.

Acted as the FPGA specialist for a growing the semiconductor distributor supporting the Actel line. I managed all Actel design activity and account strategies for Dallas, Austin, and Houston branches, and fielded all Actel-related technical support issues. I also held responsibility for training and support of the Texas outside sales team, and customers.

Field Applications Engineer responsible for all semiconductor products for broadline electronics distributor. Focus on support of military customers and products.

Electrical Engineer responsible for the design and support of various circuit boards for digital cross connects. Devices used included Motorola QUICC and 68040 CPU's, Actel and Lucent ORCA FPGAs, various peripheral devices including Ethernet and RS-232.