Incident, Change And Disaster Recovery Manager
CurrentCurrent: Incident Manager• Manages incidents across all platforms as they occur leading the process to restore services as quickly as possible• Facilitates and implements Root Cause Analysis findings to prevent incidents from reoccurringChange Manager• Manage change request by deconflicting across the company• Leads the Change Advisory Board (CAB) along with moving emergency changes through leadership when changes are necessary outside of normal windows.Disaster Recovery ManagerScrum MasterPrevious:Program Manager (Dynamo)• Work with leadership to stand-up and lead a cross functional team that proactively identifies then removes roadblocks to customer success. Manager, Technical Support Engineer• Lead a team of well trained Support Engineers• Stay left of bang on issues before they are problems• Liaise within departments to identify and expedite solutions Integration (M&A) Project Manager:• Pre-acquisition: o Work with Operations, HR, R&D, Product and Finance to assess integration risks and develop integration plans for M&A target. o Establishes Integration Team to identify and mitigate any issues that could slow down progress.• Post-acquisition:o Execute and Manage all aspects of the integration process. o Report progress to leadership in a concise and informative format.Senior Business Development:• Building relationships with BSA and Fraud experts. Implement simple solutions to complex problems while also helping Bank and Credit Union professionals prepare for and pass regulatory exams. • Partner with all specialties of Banker's Toolbox to contribute to customer success.• Use my eight years of macro-financial institution experience spearheading Bank Secrecy Act, Anti-Money Laundering reporting and risk mitigation to better understand customer needs.
