James Williams Email & Phone Number

Jonesboro, Ga, Us

Greater Atlanta Area

Provides customer resolution for inbound calls from customers, Team Members, and Operators of Chick-fil-A restaurants, regarding comments, concerns and complaints. Responsible for creating reports and forwarding them to their prospective Operators at each Chick-fil-A location.• Utilize specific categories to properly identify customer concerns• Provide location information as requested by customer• Submit follow-up reports for previously submitted reports• Appease customer concerns to create return customers for Chick-fil-A

Responsible for answering and resolving advanced product technical-support questions received from customers. Advisors are responsible for ensuring call resolution in a timely manner, meeting average handle time requirements for the program; while maintaining the highest standards of quality, and ensuring complete customer satisfaction with every interaction. Advisors will be expected to provide suggestions and options to the customer based on their needs. This involves up selling features/products to help the customer as much as possible.• Extensive knowledge of Apple Products and software including OS X, iOS• Utilize troubleshooting wizards, knowledge bases, and forums to resolve discrepancies• Assist in device education and effective troubleshooting for multiple devices and products• Effectively diagnose device concerns to achieve high results and return customers

Kennesaw State University

Responsible for food quality and customer service in a cash handling retail food operation that Includes branded concepts, such as Chick-fil-A, in-house formats and signature designs to ensure client satisfaction and retention for the Company. Implements business practices in order to uphold Company mission and values. Contributes to account revenue and operating profit contribution through the implementation of services and creation of opportunities for growth.• Responsible for recruiting and hiring of Team Members and staff of all venues. Conducted background checks and job fairs as needed.• Accountable for the execution of service quality by maintaining highest level of delivery.• Promotes and supports workplace diversity initiatives• Directs daily operations of food quality and customer service in a cash handling retail food operation that includes branded concepts, in-house formats and signature designs to ensure employees have appropriate equipment, supplies and resources to perform their jobs and meet goals, cost controls and deadlines.• Trained in Chick-fil-A culture; attended Chick-fil-A, Inc. Licensee/Operator training• Probes potential problems and apprises manager of status on resolution of problems or issues, using appropriate Sodexo resource when necessary. • Supervises day-to-day work activities by delegating authority, assigning and prioritizing activities and monitoring operating standards. • Manages by providing positive and constructive feedback to employees in order to reward, coach, correct and motivate. • Ensures compliance with all federal, state and local regulations as well as Sodexo/client policies and procedures (e.g. quality assurance, safety, operations, personnel). • Establishes a safe work environment for employees by providing safety-related training and equipment maintenance and by ensuring compliance with Sodexo safety and loss prevention programs.

Handled inbound calls, providing customer service for Virgin Mobile. Responsible for assisting customers with activations, technical support, billing, and any other questions related to Virgin Mobile’s cellular services.• Worked with Siebel Customer Relationship Management(CRM) software• Worked with Citrix Software platform• Extensive use of computers• Educate on device information and troubleshoot equipment defects using tools/resources• Close customer relations• Customer service skills

Responsible for aiding instructor with any duties needed. Taught and assisted students with meal preparation and planning, knife techniques, and catering. Responsible for planning of some catering events and conferences, as well as setup and breakdown of events. Maintained order and daily cleanliness of kitchen, including inventory. Placed food and linen orders as needed in house. Responsible for any computer work needed for instructor. Involved work in Microsoft Excel, PowerPoint, Word, and Publisher.• One of six chosen to represent the Bethune-Cookman College Hospitality Management Program as a Culinary Artist in the Walt Disney World Florida Classic Presidents' Scholarship Gala - November 2005• Member/Leader of Catering Association of Bethune-Cookman College. Catered functions for the President of Bethune-Cookman College and esteemed guests. Also catered functions for the School of Business of Bethune-Cookman College.• Member of the National Society of Minorities in Hospitality

Assisted guests of the World Famous Jungle Cruise with any information needed to and to operate a small boat while giving a tour with a number of guests. Also assisted guests of Aladdin's Magic Carpet Ride. Included operation of ride, loading and unloading of passengers, and guest assistance.• Customer service skills improved.