James Williams Email & Phone Number

Greater Atlanta Area

• Provides customer resolution for inbound calls from customers, Team Members, and Operators of Chick-fil-A restaurants, regarding comments, concerns and complaints. Responsible for creating reports and forwarding them.
• Utilize specific categories to properly identify customer concerns
• Provide location information as requested by customer
• Submit follow-up reports for previously submitted reports
• Appease customer concerns to create return customers for Chick-fil-A

• Responsible for answering and resolving advanced product technical-support questions received from customers. Advisors are responsible for ensuring call resolution in a timely manner, meeting average handle time.
• Extensive knowledge of Apple Products and software including OS X, iOS
• Utilize troubleshooting wizards, knowledge bases, and forums to resolve discrepancies
• Assist in device education and effective troubleshooting for multiple devices and products
• Effectively diagnose device concerns to achieve high results and return customers

Kennesaw State University

• Responsible for food quality and customer service in a cash handling retail food operation that Includes branded concepts, such as Chick-fil-A, in-house formats and signature designs to ensure client satisfaction and.
• Responsible for recruiting and hiring of Team Members and staff of all venues. Conducted background checks and job fairs as needed.
• Accountable for the execution of service quality by maintaining highest level of delivery.
• Promotes and supports workplace diversity initiatives
• Directs daily operations of food quality and customer service in a cash handling retail food operation that includes branded concepts, in-house formats and signature designs to ensure employees have appropriate.
• Trained in Chick-fil-A culture; attended Chick-fil-A, Inc. Licensee/Operator training

• Handled inbound calls, providing customer service for Virgin Mobile. Responsible for assisting customers with activations, technical support, billing, and any other questions related to Virgin Mobile’s cellular services.
• Worked with Siebel Customer Relationship Management(CRM) software
• Worked with Citrix Software platform
• Extensive use of computers
• Educate on device information and troubleshoot equipment defects using tools/resources
• Close customer relations

• Responsible for aiding instructor with any duties needed. Taught and assisted students with meal preparation and planning, knife techniques, and catering. Responsible for planning of some catering events and.
• One of six chosen to represent the Bethune-Cookman College Hospitality Management Program as a Culinary Artist in the Walt Disney World Florida Classic Presidents' Scholarship Gala - November 2005
• Member/Leader of Catering Association of Bethune-Cookman College. Catered functions for the President of Bethune-Cookman College and esteemed guests. Also catered functions for the School of Business of Bethune-Cookman.
• Member of the National Society of Minorities in Hospitality

• Assisted guests of the World Famous Jungle Cruise with any information needed to and to operate a small boat while giving a tour with a number of guests. Also assisted guests of Aladdin's Magic Carpet Ride. Included.
• Customer service skills improved.