Jessica Williams Email & Phone Number

• People leader of two teams, that were made up of 20+ full time colleagues working together to meet 100% of our Service Level Agreements for the company’s two largest clients, who amount to over $40 million in annual.
• Provided premier service by enforcing quality and customer service standards, developing strategic initiatives, and performance development strategy to support in house staff
• Accomplished KPI results by hiring, leading, managing, and developing employees by implementing and enforcing systems, policies, procedures, and personal growth opportunities.
• Defined key assessment metrics to monitor successful interactions and production for colleagues
• Executed new procedures and feature enhancements, A/B testing to determine performance, data, internal and external user experience, leveraged areas of expertise to improve the effectiveness of Operations customer.
• Willingness to share relevant processes, industry knowledge, and expertise as a cross functional leader

Jacksonville, Florida Area

Providing timely and efficient customer service experiences to injured workers who are referred for outpatient therapies. I maintain communication between the injured worker, the medical provider, the therapy provider, and the worker's compensation insurance. One Call ensures that the injured worker is receiving the proper care to promote a healthy and.

North Florida And Lower Alabama

• Baker Publix Supermarkets, INC - Spanish Fort, AL May 2013 to February 2014 May 2013 to February 2014
• Responsible for producing fresh quality product each day while still maintaining premier customer service Administrative Coordinator Publix Supermarkets, INC March 2012 to May 2013
• Trained 200 newly hired associates in all aspects of all job classes including pre-orientations and drug testing, on boarding, orientations, store procedures and expectations, how to provide premier customer service.
• In charge of recurring training for 115 experienced associates to be completed each quarter
• Responsible for running payroll each week and processing benefits such as vacation time, sick pay, and FMLA
• Clearly communicated expectations and goals to each associate