• Assist in collection and processing of tax documentation for wide array of bank clients to ensure compliance with FATCA and CRS regulations• Draft email communications to both clients and internal team members related to collection of tax documents and clients’ inquiries• Perform quality assurance on client communications to ensure accuracy of information enclosed• Identify bottlenecks in departmental procedures to improve efficiency while maintaining client-facing orientation

• Contracted to Bank of America• Assisted in collection and processing of tax documentation for wide array of bank clients to ensure compliance with FATCA and CRS regulations• Drafted email communications to both clients and internal team members related to collection of tax documents and clients’ inquiries

• Supported team in the Office of Logistics Management to recover 400+ assets that were not counted in at least five annual inventory cycles• Corresponded with UCHC employees to obtain details regarding whereabouts of assets not counted• Recorded responses received from employees in Excel spreadsheets to determine statuses of assets and generated reports for management

• Performed analytics on user security to ensure GRC adhesion• Administered quarterly representation letters across global organization to support SOX Compliance• Performed analysis on existing SOX controls to assist in implementation of a restructured control framework• Assisted in annual control SOX control narrative update process to achieve objectives of thoroughness and timeliness• Assisted in hyper-care support during an SAP Security Redesign go-live which included troubleshooting user access issues• Provisioned user access requests in SAP as GRC administrator

Gained experience in FP&A and database management. Roles included: retrieving monthly actuals from SAP and compile reports for upper management to analyze; creating journal entries in SAP format to upload into SAP; tracking invoices to charge out to cost centers and business units; assisting in implementation of Qlikview databases designed to track international usage volumes.

Assisted the IT Analyst for the WAN Service Delivery department. Responsibilities included building KPI dashboards in Excel to track installation progress of network equipment and circuit orders at United Technologies sites worldwide; writing VBA macros in Excel to modify workbooks to include dashboards; building Gantt charts in Excel to track the progress of long-term Service Delivery projects; and alerting network technicians of sites where equipment was delivered but not installed.