J. Dylan R. Email & Phone Number

Clarksville, TN, US

Clarksville, TN

In this role, I am responsible for:-Managing sales and delivery of all IT, VoIP, Cybersecurity, and Compliance services to our SMB and SME clients across healthcare, manufacturing, retail, trades, and other verticals.-Personally leading incident response and compliance audits.-Developing team members to achieve their professional goals.-Financial.

Clarksville, TN

I conduct compliance (PCI and HIPAA) audits, investigate data breaches, and oversee full-scope IT services to SMB clients in healthcare, retail, and services industries. Leveraging my own expertise as well as the expertise of our team, I support clients with security, networking, VOIP, advisory services, business continuity planning, compliance, and more..

Nashville, Tennessee

In this role, I am responsible for the operational execution for the organization's work in facility maintenance management. We provide routine, preventative, and emergency care for commercial facilities in middle Tennessee.- Successfully implemented the Profit First program- Developed and implemented a leader development program- Established strong.

In this role, I functioned as the remote computing (VMware) and Apple product specialist, handling escalations and outage incidents for these platforms as well as routine support calls for Windows endpoints and the ~75 software platforms our team supports.- Regularly scripted fixes for problems and deployed to the Tier 1 Helpdesk, dramatically reducing.

As the Training Director, I was responsible for onboarding new employees, training and coaching, and certifying managers via the National Restaurant Association ServSafe Food Protection Manager program. The training program, under my management, has resulted in improved customer Overall Satisfaction, quality assessment, and health code compliance scores.

I started at HSNi as a sales representative in the HSN call center, then moved to customer service and was later promoted to the role of Senior CS Rep and a Sales Floor Supervisor. This role was two-fold. Partly as a Tier 2 Customer Service rep, where I resolve customer concerns and problems using a variety of tools and interacting with nearly every.

Fort Gordon, GA

I was responsible for installing, configuring, maintaining and training others on a wide array of secure communications systems and platforms, to include Radio, Satellite, Computer, and In-Vehicle systems and platforms. This position requires a wide array of technical knowledge in everything from electronic design and repair to computer networking.

Managed ~40 directs, including 5 managers using appropriate tools for each team member and considering DiSC feedback. Leveraging a certain people-management skillset, I drastically decreased turnover. I also implemented a training program and an incentive program that increased top-line, month-comparable sales by an average of 12% over the course of 13.

After coming up through the ranks from a Crew member, in my role as District Training Supervisor, I trained lower-level management, Crew Chiefs, Crew Trainer's and New Hires on various functions in the restaurant. I also orchestrated new product rollouts from the training and implementation aspect. Responsible for 4 nashville stores grossing around $12MM.

Bachelor'S Program, Finance, 3.93 Gpa

Activities and Societies: Golden Key, SALUTE National Honor Societies

Bachelor'S Program, Intelligence Collection And Analysis

Activities and Societies: Student Veterans AssociationAs an institution that educates a large number of military staff and veterans, AMU's.

Multichannel Sales