• Email and customer support for both inquiring/potential clients and existing subscribed clients • Responsible for the processing of orders/renewals of client’s personal photography website

• Serve as the point person and senior decision maker for all matching team questions on how to handle individual clients during your shift.• Ensure the matching team members on our shift consistently deliver an excellent client experience• Identify and inform the Operation Manager about new processes that need to be developed, and take the lead on creating them. • Make sure all current processes are consistently up-to-date and all team members on our shift are following them correctly.• Perform biweekly audits of each of the matching team tasks and provide feedback to individual team members.

• Responsible for planning, development and implementation of all of the Organization’s marketing communications, and public relations activities, both external and internal. • Develop short- and long-term plans and budgets for the marketing/communications/public relations program and its activities, monitor progress, assure adherence and evaluate performance• Keep informed of developments in the fields of marketing, communications, and public relations, information technology, and the specific business of the Organization and use this information to help the Organization operate with initiative and innovation.• Responsible for creating, implementing and measuring the success of:- A comprehensive marketing, communications and public relations program that will enhance the Organization’s image and position within the marketplace and the general public, and facilitate internal and external communications; - All Organization marketing, communications and public relations activities and materials including publications, media relations, PR releases, brand identity, branding, company image, media relations, client acquisition and so forth.• Ensure articulation of Organization’s desired image and position, assure consistent communication of image and position throughout the Organization, and assure communication of image and position to all constituencies, both internal and external.• Responsible for editorial direction, design, production and distribution of all Organization publications in relation to Public Relations.• Directs online, digital media interest of the Organization and ensure regular contact with target media and appropriate response to media requests.• Coordinate the appearance of all Organization print, electronic and digital material such as collaterals, use of logo, brochures, website, mobile app, etc.• Ensure that the Organization regularly conducts relevant market research and coordinate and oversee this activity. Monitor Trends.

- Creates Marketing Collaterals i.e. Promos, Event Layout, EDM- Creates new concept for programs and promos and making sure that it is properly promoted to targeted market thru edm, social networking sites, website, telemarketing, etc.- Maintaining the Learning Solutions page from the company's website using Microsoft SharePoint- Able to collaborate and build relationships with the Principal for alignment of marketing activities- Perform outgoing calls to customers for updating existing or building new marketing database.- Perform outgoing calls to generate and confirm attendees for events.- Follow up on new leads and referral resulting from field activity (e.g. events).- Prepare status reports including activity, follow-up and outbound calls made.- Participate in marketing events such as seminars, trade shows, and telemarketing events.- Perform general clerical duties to include but not limited to: photocopying, faxing, e-mailing, printing of marketing collaterals and filing.- Research, price and purchase materials from various suppliers.- Create and modify documents using Microsoft Office.- Support staff in assigned project based work.

- Perform outgoing calls to customers for updating existing or building new marketing database.- Perform outgoing calls to generate and confirm attendees for events.- Follow up on new leads and referral resulting from field activity (e.g. events).- Prepare status reports including activity, follow-up and outbound calls made.- Participate in marketing events such as seminars, trade shows, and telemarketing events.- Perform general clerical duties to include but not limited to: photocopying, faxing, e-mailing, printing of marketing collaterals and filing.- Research, price and purchase materials from various suppliers.- Create and modify documents using Microsoft Office.- Support staff in assigned project based work.