Jean Alvarez Email and Phone Number

• Main responsibilities: Sales and Enrollment, which include:• Managing the daily enrollment process by coordinating all enrollment and admissions operations including email and telephone inquiries, walk-ins, tours, and admission applications • Managing and updating the Salesforce CRM system which houses inquiries and student applications• Review and evaluate credentials of applicants to determine admissibility• Gather and report inquiry and admissions data to the campus team and work together towards admission• Coordinating outreach, recruitment, and enrollment activities designed to facilitate admission and enrollment to the campus• Evaluate and coordinate the awarding of transfer credit applicants to the campus• Create, maintain and foster relationships with various constituents including Principals, Deans, Directors, and high school college counselors and community college counselors• Develop communication strategies for a variety of market segments that address prospective students, program and enrollment inquiries, application processes, and pre-enrollment phases

•Directly managed the sales process of all new and potential enrollments, including initial inquiries and consultations •Engaged in marketing activities to increase awareness of Sylvan•Established and maintained relationships with parents, teachers, and school administrators•Managed and tracked center performance, revenues, expenses, collection of fees, and P&L controls •Conducted center staff meetings with all FT and PT employees

•Manage after school program site, up to 75 children and 3 part time staff•Responsible for P&L controls, collections, facility maintenance, risk management, state licensing compliance•Oversee budget development, and responsible for meeting yearly “Giving Fund” donation goal•Program marketing to schools, community, and parents • Supervision and development of part time staff; assign and delegate tasks.•Develop and maintain a daily schedule of academic, recreational and enrichment activities•Maintained and developed parent and school relations.

• Managed day-to-day operations of the after school extended day program of 80 children and up to 4 part time staff•Responsible for enrollment, staff supervision, hiring, daily schedule, curriculum implementation and staff payroll•Assured safety and supervision of children at all times with a 20:1 adult to child ratio, adhere to state standards •Developed and maintained a schedule of academic, recreational and enrichment activities•Oversaw budget development, expenditure tracking, and responsible for meeting yearly “Giving Fund” donation goal•Responsible for facility management, including attendance, snacks, custodial, classroom, security, safety, and transportation.•Maintained parent and school relations

•Oversaw city operations in the West Coast region including 2 of the 3 biggest markets. This included districts in: Los Angles, San Francisco, San Diego, and Seattle.•Managed all financial aspects of client accounts including new sales, managing credits, renewals & refunds.•Mentored new directors in specified regions, specifically on how to build new cities and maintain client relationships. •Established and maintained client relations and city-wide retention. •Worked directly with national sales team to bring in new city sales and maintaining new clients. •Achieved monthly individual and city-wide goals through account management and retention strategies

•Managed and developed a marketing team of 3-5 people•Responsible for gaining and calling new leads, setting tours, and maintaining a lead database•Used a consultative process to bring families into the community•Managed all aspects of intake/admissions process for new residents•Promoted the community through events and networking with hospitals, doctor offices, and agents•Responsible for developing marketing strategies and meeting marketing and community goals•Operations manager as needed, responsible for maintaining daily tasks and managing care staff

•Managed Auto policies including making changes as requested•Made referrals for other products such as home and life insurance•Responsible for meeting referral quotas•Was top referrer on team, charged with implementing referral incentive program for team

•Created individualized insurance packages •Called on leads purchased from lead companies•Prospected for leads through trade shows, networking groups, Chamber of Commerce events and cold-calling on the phone and in person•Set appointments to meet with individuals, families and small businesses in person to discuss insurance options•Maintained strong client relationships to meet their changing needs and generate referrals•Attended meetings for training and company/product updates

•Assisted in running day to day operations and planning •Oversaw teaching staff and volunteers•Created and implemented marketing plans to increase enrollment•Enrolled families,responded to parent inquiries, requests,& concerns•Planned developmentally appropriate activities based on children's interests and needs. •Completed developmental assessments•Conducted parent/teacher conferences annually. •Built relationships which supported ongoing communication and partnership with families and the school. •Observed and documented progress through anecdotal notes, weekly lesson plans and portfolios•Followed licensing guidelines for supervision, children's personal rights, and health and safety. •Was responsible for the k-2nd grade summer program •Coach for site sports programs•Technology Representative for the site

•Part time position•Made high volume of outbound phone calls. •Demonstrated sales aptitude; assertiveness, persistence, and overcome objections•Set and attain monthly goals. •Generated new leads •Built strong relations with the community•Organized and prioritized leads in lead management system •Led student services initiative, including researched, contacted, and partnered with community services

•Managed a large-sized (up to 120 FTE) childcare site. •Responsible for enrollment, staff supervision, hiring, daily schedule, curriculum•P&L controls, collections, facility maintenance, risk management, state licensing compliance. •Program marketing to schools and community and parent and school relations •Revamped site and retained student population.

•Directly managed the sales process of all new and potential enrollments, including initial inquiries and consultations •Engaged in marketing activities to increase awareness of Sylvan•Consistently reached quotas every month for enrollment and sales conversions (85% close rate)•Established and maintained relationships with parents, teachers, and school administrators•Managed and tracked center performance, revenues, expenses, collection of fees, and P&L controls •Conducted center staff meetings with all FT and PT employees

•Enrolled new customers using a consultative sales process •Worked with the center director to plan center sales goals.•Responsible for generating new business leads through grassroots marketing efforts.•Helped to managed day to day operations. •Built solid relationships with customers•Acted as an academic tutor and role model to children•Conducted student progress meetings and ensured that all families received excellent service