Jean Bevan Email and Phone Number

At Spectrum, I expand the corporate revenue and market reach by leading client outreach to identify prospective clients and close new sales. I partner with clients to understand specific needs, employ extensive product knowledge to select optimum products/services, and present targeted solutions to clients to secure new business. ● To increase sales volume, I successfully completed a hands-on training program and gained extensive knowledge in company products, value-added services, strategic sales techniques, and best practices.

While serving as the Business Development & Account Manager, I spearheaded acceptance processes for prospective clients with optimal efficiency to expand sales capacity. I designed goals-based business and financial plans outlining short- and long-term strategies to accomplish corporate targets. I orchestrated financial operations including credit plan development, profitability analysis, portfolio maintenance, and report development. Additionally, I evaluated pricing, processing, delinquency, and expenses to identify growth opportunities and foster sustainable profitability. I directed approved merchant processes including integration with internal sales programs, portfolio representative assignment, and client issue resolution. I launched marketing programs to expand the firm client base and growth rates. While liaising with merchants and managerial teams, I met all client needs, resolved disputes, and delivered exceptional service. ● In conjunction with firm leadership, I created Standard Operating Procedures (SOPs) that streamlined response to specific merchant requests.● By strengthening dealer and merchant relationships, I minimized loss and increased profitability.● Senior leadership awarded me with multiple awards for exceptional performance and dedication to corporate excellence.● I innovated a four-tier complaints handling process as the Dispute Manager and was charged with resolving Tier 3/4 complaints; I captured millions in cost savings by advancing operational efficiency and account monitoring.