Jean Bouchereau Email and Phone Number

2008 I started my IT career for the mere fact that there is a sense of non-stop learning. Besides the plethora of IT Certifications that are required personal skills and experience count the most. There is no one way to fix or troubleshoot issues for any workstations and networking apparatus. Each IT professionals can bring their own ways or types of knowledge and experience that can be shared within the team to resolve problems. Being in the military for 20 years allowed me to use people’s skill as follow for customer service as a desktop Engineer: Persuasive speaking skills Think of the most persuasive speaker in your organization. Is he or she a salesperson? Chances are the answer is yes. Persuasion has long been recognized as an important sales skill, but it can also be invaluable for your customer service.EmpathyEmpathy is the ability to understand another person’s emotions and to understand their point of view.AdaptabilityWhen you work directly with the public, your days are never exactly the same. People think differently. It is said that 60% of customers change how they contact you depending on where they are and what they’re doing? That means you’ll have inquiries coming in via phone, email, social media, and maybe even in person — sometimes all from the very same customers.Ability to Use Positive LanguageIf your customer contacts you, chances are it’s because he or she has a problem. But despite a customer’s anger, frustration, or defeatism, reps need to stay positive. It’s okay to empathize with the customerAll mentioned above I feel that I possess to be a valuable asset to any IT company in this business.