Jean Bourque Email & Phone Number

Pearisburg, Virginia, United States

Scheduled and taught in-class and online courses to increase learning opportunities.Training and facilitating learning material for new hires as well as tenured agents that progress into other rolesPerformed continuous evaluations of content and plans in order to enhance delivery and improve effectiveness.Have trained 650+ consultants across 7 separate service organizations

Training and facilitating learning material for new hires as well as tenured agents that progress into other rolesMentored new hires, resulting in stronger staff development and increased productivity.Maintain 9.7 NPS across 60 different facilitation cohortsMonitored participant workflow and behaviors throughout training process.Scheduled and taught in-class and online courses to increase learning opportunities.Have trained 650+ consultants across 7 separate service organizationsPerformed continuous evaluations of content and plans in order to