Jean Chabbert Email and Phone Number

Helping life science companies to succeed at transformation.#organisational transformation#process transformation#digital transformation#business integrationI am an international executive leader with a broad expertise in life science customer experience, B2B/B2C processes and business integration with a demonstrated ability to:

- Streamline operations and optimize processes based on client needs breaking down silos and fostering an end-to-end culture within organizations to drive customer loyalty, business growth and profitability.

- Challenge status quo and conventional thinking, make data-driven decisions and drive positive change, aiming to enhance efficiency and effectiveness across teams.

- Leverage digital capabilities, upgrade systems and harness digital tools to stay competitive and achieve organizational goals through Technology strategic use.

Often recognized as an inspiring Leader, I empower teams and foster employee engagement by defining a « cristal clear » strategy where anyone knows how he/she is contributing.

Additionally, my unique perspective—having been a manufacturing customer before leading support organizations—provides me with a holistic view and a disruptive mindset.Leveraging these skills to help companies succeeding at transformation is what sparks my excitement.

I have the pleasure to lead the Customer Excellence organization supporting Research and Applied Customers in Western Europe. Our main objective is to offer the right Experience to a wide range of research and industry segments within Life Science, supporting them throughout the Lead to Quality process. We are consistently innovating and developing solutions to improve Customer Experience. I am convinced that providing the right level of service to Customers is a differentiator and key to the success of any business.

Leading a Team of Technical Specialist supporting Customers and offering solutions in the Chemistry, Biology and Microbiology fields. Our Technical organization is providing valuable pre-sales product recommendations and support across the full workflow Customers. Developing solutions to solve Customers problems in Life Science is our top priority.

Provide management of Logistic, Customer Service, R&D, Engineering, and Production departements. Coordinate launch of new products with Sales & Marketing. Promote product lines. Develop site revenue through customer interactions. Manage site P&L. Improve site profitability and operational efficiency to meet Sales growth and Operating income goals.Achievements :- Foot print reduction project / 30% Cost saving on fixed cost- Successful ISO 9001:2000 recertification- Improve EH&S indicators / Over 700 days without recordable incidents- Implementation of an intermediate scale oligo manufacturing work cell- Development of intermediate scale oligo product line / Sales growth >50% in 2010- Drove the re-organization of Operations- Process Improvement / 30% increase of Operating Income in 2 years- Currently coordinating all phases of Social Plan and shut-down of manufacturing site

Operating headcount >80Provide management of Maintenance, DNA and Peptide Production departments. Leverage local and global expertise. Manage P&L. Promote process improvement and lean manufacturing approach to improve operational efficiency and site profitability.Achievements :- Organizational improvement of Maintenance department / Improve productivity- Contribute to development of a new Production database- Initiate cross-training and staff development programs- Consolidation of manufacturing work cells to improve productivity & reduce cost- Improve and stabilize Production indicators / Remake Rate and On Time Delivery- Improve cost per base / -12,4% in 1 year- Drove the reorganization of Operations- Coordinate shut-down of Peptide manufacturing & resource redeployment

Operating headcount >30Provide management of Peptide production. Organize and improve production line activities to ensure quality of product, on-time delivery, and safe operations. Improve production techniques to meet production growth and profitability goals. Provide active supervision and development of manufacturing personnel.Achievements :- Built additional expertise though staff development & hiring- Implementation of automated purification systems- Process harmonization with manufacturing site located in Ishikari (Japan)- Organizational changes to improve Service Level and Profitability

Provide management of DNA & RNA production. Coordinate technology transfer and development of RNA Production line. Asses local site capacity & capabilities. Initiate training and development programs.Achievements :Perform technical audit & provide solutions / Remake rate improved from 20% to 5%Start-up RNA production lineImprove Production indicators / On Time Delivery >90%Successfully coordinate multi site manufacturing of a SiRNA librarySupervise transfer of DNA/RNA Operations from Boulder, CO to The Woodlands, TX

Initiate & manage Process Improvement projects. Coordinate technology transfer to oligo manufacturing sites World Wide. Provide solutions to technical Production and process related issues. Provide active supervision and development of R&D personnel.Achievements :- Development of automated oligo processing methods / Productivity improvement- Major cost reduction project / Over $600,000 in savings per year World Wide- Technology transfer to oligo manufacturing sites World Wild- Optimization of Quality Control methods