Jean Duerr Email & Phone Number

Brooklyn Center, Mn

1. Typed up "schedule of work" bids and proposals for prospective and acquired accounts.2. Entered data into website so sales associates could be more efficient in following leads3. Aided Office Manager in organizing files4. Teamed with Business Manager helping with multitude of tasks, including check deposits and AR tracking.5. Contributed to the preparations of "Franchise Day", which included working the all-day events.6. Assembled small manual for new front-desk employees.7. Trained new employee.

Brooklyn Park, Mn

Enrolled students into CLASS and new CVUE college enrollment systems and maintained student academic file by opening, maintaining documents through student's enrollment period and closing file once graduated.Confirmed all information submitted by student was in compliance with accrediting agencies, through auditing and verifying data and conducting background checks.Prepared and sent out official transcripts and letters of verification to students, employers, financial groups and other educational institutions, Teamed with manager of student records and administrative team to ensure all procedures were completed in a timely manner which affected the entire organization.

Minnetonka, National Online, Eden Prairie And Brooklyn Park

Staffed front desk, greeted customers, answered multiple phone lines and assisted students, staff and faculty where needed.Attended weekly meetings/conference calls, taking and recording minutes.Managed phone operations, maintenance of copy/fax machine, ordered supplies and prepared FedEx mailings.Assisted student accounts manager with month-end reports, FDL loans and refunds, bank deposits and ledger postings.Trained new employees from all campuses to become effective administrative professionals and to ensure their understanding of college system, understanding of deadlines and accuracy.

Plymouth, Mn

Hired, trained, coached, reviewed and provided weekly operational procedure updates as supervisor for 24 associates.Researched and solved customer complaints, due to defective merchandise, delivery issues, billing questions or problems with CSR.Motivated and empowered employees through weekly upbeat and positive informational meetings, incentive programs, appreciation days and constructive feedback.

Plymouth, Mn

Assisted callers from all company backgrounds, consistently earning recognition as one of the top-weekly call takers.Focused energy on helping sales representatives with data entry, enabling them to meet tight sales deadlines.Initiated meetings between retail stores and Business Services Division resulting in better service to both our customers